ITIL4 Practitioner Training

With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training.

📘 ITIL4 🎓 Certification: YES 👥 1462 Enrolled ⏱️ 2 Days 💼 Intermediate Level ⭐ 4.7 | 113 Reviews

Why Microtek Learning?

500+

Courses

10+ Years

Experience

95K+

Global Learners

Virtual Instructor-Led Training

$1799

Course Overview

Proper acquaintance with knowledge on how to practically undertake activities such as utilizing nine guiding principles enables the learner to be updated expertise-wise.

ITIL Practitioner Training provides you with in-depth information on all three areas that are crucial for improvement initiatives.

This technical training program contains intuitive assignments, directions, and agenda on how to make changes.

The IT sector is filled with professionals who are not updated with the latest trends, getting trained in ITIL Practitioner Training is a value additive.

It also enhances global recognition and gives your credibility an incredible boost.

The business environment experiences change from time to time to keep up with the trends, it is mandatory to enhance your skills consistently.

Industries Opportunities

Mode of Training

🏫 Classroom 💻 Live Online 🧪 Blended 👨‍👩‍👧‍👦 Private Group

What you will learn

To understand service management concepts as important stimulators of CSI
To utilize ITSM guideline principles in real job scenarios
To analyze measurement and metrics to enable successful CSI implementation
To establish effective communication
To apply change management in organizations in support of CSI
To prepare for the ITIL Practitioner certification exam

Who Should Attend This Course?

The ITIL Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:

Project Director/Project Manager	Quality Assurance Manager
IT Director	Vice President
Process Owner	Quality Assurance Manager
IT Operations Manager	Change Manager

ITIL Practitioner Exam Format

Multiple choice examination questions
40 questions 28 marks required to pass (out of 40 available) - 70%
135 minutes’ duration
Open book. Candidates are permitted to use the official printed hard copy of the ITIL® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.

Examination Languages

The ITIL Practitioner examination are currently available in the following languages.

English
French
German
Japanese
Latin American Spanish

Prerequisites

Student must have the ITIL Foundation Certificate in order to appear for the ITIL® Practitioner exam.

Reasons to choose Microtek Learning - ITIL 4 Practitioner Certification training

Widely-recognized ITIL 4 Practitioner certification training delivered with Expert Instructors
Get a fundamental understanding of globally-recognized ITSM standards
Move ahead in your career as an ITIL 4 Certified Professional
Expert ITIL trainers and exclusive resources from Axelos to clear your ITIL 4 Practitioner certification exam
Join with other IT professionals from across the globe and understand how ITIL is being implemented in their respective organizations

Key Features

Instructor-led ITIL 4 Practitioner Certification Training
Get access to a free ITIL 4 course preview to begin your preparation
Expert ITIL 4 instructors across the globe
ITIL 4 Practitioner course material
Get key resources from Axelos
ITIL 4 Practitioner Sample papers provided
Industry-recognized Course Completion certificate provided
Take advantage of 1-to-1 Training
Training provided across 100+ locations globally

📞 Talk to a Learning Advisor

📘 ITIL4 Practitioner Outline

Adopt and adapt
Value, outcomes, costs, and risks (VOCR)

Focus on value; Design for experience
Work holistically from where you are
Progress iteratively; Observe directly
Be transparent and collaborate to keep it simple

Vision; Where are we at present?
What we want to achieve; How we will reach there
How do we know we've achieved the goal?
How to keep the momentum going

OCM; resistance sources
People transition with stakeholder management
Resistance management; Sponsor management
Human response to implied changes
Reinforcement

CSFs and KPIs
Metric cascades; Hierarchies
Creating Business-relevant metrics as per stakeholder needs
Metric categories; Assessment
Reporting

Issues related poor communication
Benefits of proper communication
Communication types, principles and essentials

Get tips to crack your exam

❓ Frequently Asked Questions

Nine ITIL principles you lean about during the ITIL Practitioner certification training are focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, keep it simple, collaborate and be transparent.

ITIL Practitioner certification is not a prerequisite for the ITIL Intermediate Level certifications.

It is a multiple choice examination comprising of 40 questions; each question is of 1 mark worth. Total duration of exam is 135 minutes. It is an Open book exam but only the official printed hard copy of the ITIL Practitioner Guidance is allowed.

28 marks out of 40 available@ 70% are required to pass ITIL Practitioner certification exam.

The following are just the few to name out of many: