MS Windows
$1595
Per Participant
This course is updated for Windows 10 and Windows Server 2016.
Windows Client, Enterprise Support Technician training course is a three-day instructor-led course that gives you the knowledge and skills needed to document, isolate and resolve issues on Windows Desktops on a corporate domain. This material is prepared for the corporate IT technicians that support Windows 10 and old clients. Other resources are now included with the materials that support them to recreate the environment on their network or Virtual Machines in Microsoft Azure.
This course is based on the objectives of 50331D.
This course is intended for technicians that support Windows 7, 8 or 10 devices. Tier 1 and 2 problems are the focus of this material. Windows PowerShell and Azure PowerShell tutorials and labs are now a part of the course.
Microtek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).
This module explains how to fix problems that occur during the installation of new software.
Lab1: Identify and Resolve New Software Installation Issues
After completing this module, students will be able to:
This module explains how to fix application installation and configuration issues.
Lab1: Resolve Software Configuration Issues
After completing this module, students will be able to:
This module explains how to fix application problems that come up during their use and configuration.
Lab1: Resolve Software Failure
After completing this module, students will be able to:
This module explains how to fix logon problems and configure local and roaming profiles.
Lab1: Identify and Resolve Logon Issues
After completing this module, students will be able to:
This module explains how to troubleshoot network and connectivity problems for client computers.
Lab1: Identify and Resolve Network Connectivity Issues
After completing this module, students will be able to:
This module explains how to use network and local computer services to resolve IP and computer naming issues.
Lab1: Identify and Resolve Name Resolution Issues
After completing this module, students will be able to:
This module explains how to implement printer configuration and security settings.
Lab1: Identify and Resolve Network Printer Issues
After completing this module, students will be able to:
This module explains how to improve the performance of a system by monitoring and controlling the use of computer resources. Methods of auditing and reporting the use of computer resources are also demonstrated.
Lab1: Identify and Resolve Performance Issues
After completing this module, students will be able to:
This module explains how to diagnose hardware problems on a computer.
Lab1: Identify and Resolve Hardware Failure Issues
After completing this module, students will be able to:
This module explains how to configure reliable and secure wireless connectivity for client computers.
Lab1: Identify and Resolve Wireless Connectivity Issues
After completing this module, students will be able to:
This module explains how to configure remote network connections for client computers.
Lab1: Identify and Resolve Remote Access Issues
After completing this module, students will be able to:
This module explains how to allow end-users to work with network files that are being synchronized on their local devices.
Lab1: Manage File Synchronization
Lab2: Manage File Synchronization
After completing this module, students will be able to:
This module explains how to configure the security features in Internet Explorer to protect user information and privacy
Lab1: Identify and Resolve Internet Explorer Security Issues
After completing this module, students will be able to:
This module explains how to configure Windows Firewall to secure application and network traffic on a computer.
Lab1: Identify and Resolve Firewall Issues
After completing this module, students will be able to:
This module explains how to restore a computer system after an attack by viruses or other malicious software.
Lab1: Identify and Resolve Issues Due To Malicious Software
After completing this module, students will be able to:
This module explains how to configure data encryption options available on Windows devices and troubleshoot problems related to it.
Lab1: Identify and Resolve Encryption Issues
After completing this module, students will be able to:
This module explains how to configure and use the operating system and application update features available on Windows devices.
Lab1: Identify and Resolve Software Update Issues
After completing this module, students will be able to:
For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.
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