50331: Windows Client, Enterprise Support Technician Training

This module explains how to fix problems that occur during the installation of new software.

Overview

Planning New Software Deployment

Multilingual Deployment

Using Group Policy to install software

Using Software Restriction Policies

Digitally Signing Software

Using WMI

Using Applocker

Using Virtualization for Testing

Resolve Software Installation Issues

Review

Lab1: Identify and Resolve New Software Installation Issues

Create a Repair Disk and Installation Partitions

Install and Configure Windows

Install Programs and test Applocker

Configure Compatibility Settings

After completing this module, students will be able to:

Understand the different installation options for Windows

Understand the different installation options for Windows applications

Resolve Windows installation problems

Prevent users from running unapproved applications

This module explains how to fix application installation and configuration issues.

Overview

Change Default Settings on the Image

Enable and Disable Features

Pointing to a Network Resource

Configuring Updates

Resolve Configuration Issues with Group Policy

Driver Updates

Problem Steps Recorder

Resolve Software Configuration Issues

Review

Lab1: Resolve Software Configuration Issues

Install the Windows Automated Installation Kit

Create a Windows PE bootable image

Create a VHD disk

Install Windows on a VHD

Boot Windows from a VHD

Use the Problem Steps Recorder

After completing this module, students will be able to:

Create a Windows VHD disk

Configure operating system features

Understand the impact of Driver Updates

Fix software configuration problems

Use the Problem Steps Recorder tool

This module explains how to fix application problems that come up during their use and configuration.

Overview

Event Viewer

Event Forwarding

Application Compatibility Toolkit

Windows Troubleshooting Platform

Windows Experience Index

Testing Compatibility with Safe Mode

System Restore

Resolve Software Failure

Review

Lab1: Resolve Software Failure

Install applications written for older versions of Windows

Use the Program Compatibility Tool to configure settings for older applications

Use PowerShell scripts to configure Network Adapters

Use the Troubleshooter to enable the network adapter

Install Windows SDK

Create a Troubleshooting Pack with the SDK

Configure Event Forwarding

Use System Restore

After completing this module, students will be able to:

Configure Event Forwarding

Use System Restore to fix desktop problems.

Create a Windows Troubleshooter

This module explains how to fix logon problems and configure local and roaming profiles.

Overview

Authentication Process

Machine Accounts

Trust Relationships

Network Services

User Account Properties

User Profiles

Resolve Logon Issues

Review

Lab1: Identify and Resolve Logon Issues

Join a computer to the domain

Install Remote Server Administration Tools (RSAT)

Test and Verify Domain User Account Properties

Create Logoff script using PowerShell

Test the use of Roaming Profiles

Test the use of Mandatory Profiles

After completing this module, students will be able to:

Create Roaming and Mandatory User Profiles

Configure Machine Accounts in Active Directory

Configure User Account Properties in Active Directory

This module explains how to troubleshoot network and connectivity problems for client computers.

Overview

Scope of the Problem

Hardware Issues

TCP/IP Configuration

Network Routing

IPSec Configuration

Network Connectivity Tools

Branch Cache

Resolve Network Connectivity Issues

Review

Lab1: Identify and Resolve Network Connectivity Issues

Use command-line tools to identify and fix network connectivity problems

Fix connectivity problems deliberately created by problem scripts

After completing this module, students will be able to:

Use command-line tools to troubleshoot connectivity problems.

Use the Windows Troubleshooters to fix configuration issues.

Configure Advanced TCP/IP options on a client computer

This module explains how to use network and local computer services to resolve IP and computer naming issues.

Overview

DNS Name Resolution

Using a Hosts files

WINS Configuration

Using LMHOSTS files

Name Resolution Order

Manual vs DHCP Configuration

Resolve Name Resolution Issues

Review

Lab1: Identify and Resolve Name Resolution Issues

Configure and Test DNS Resolution

Configure and Test Hosts File Resolution

Configure and Test NetBIOS Resolution

After completing this module, students will be able to:

Configure records on a DNS Server

Configure HOSTS records

Use command-line and scripting tools to configure TCP/IP settings

This module explains how to implement printer configuration and security settings.

Overview

Connecting to a Network Printer

Managing the Print Spooler

Setting Printer Priorities

Creating Printer Pools

Configuring Drivers

Printer Schedules

Printer Permissions

Manage Printers with Group Policy Settings

Resolve Network Printer Issues

Review

Lab1: Identify and Resolve Network Printer Issues

Install local and network printers

Create and use a separator page

Configure Printer Redirection and Printer Pooling

Move the Print Spooler Directory

After completing this module, students will be able to:

Optimize the performance of the Print Spooler

Redirect Print Jobs from non-functioning Printers

Manage Active Directory registration of Printers

Manage Printer Permissions

This module explains how to improve the performance of a system by monitoring and controlling the use of computer resources. Methods of auditing and reporting the use of computer resources are also demonstrated.

Overview

Analyzing Event Logs

Setting Power Management

Optimize Processor Usage

Optimizing Memory Usage

Optimize Hard Drive Usage

Optimize Network Usage

Performance Tools

Resolve Performance Issues

Review

Lab1: Identify and Resolve Performance Issues

Schedule and Perform a Disk Defragmentation

Using Task Manager

Using Resource Monitor

Display a message when a Service stops

After completing this module, students will be able to:

Configure automatic responses to Service failure

Manage the use of Processing resources by applications

View and control active connections to a computer

Optimize Hard-Disk performance.

This module explains how to diagnose hardware problems on a computer.

Overview

Diagnosing Memory Failure Issues

Hard Drive Issues

Network Card Issues

Power Supply Issues

Windows Hardware Diagnostic Tools

Resolve Hardware Failure Issues

Review

Lab1: Identify and Resolve Hardware Failure Issues

Use the Windows Memory Diagnostics Tool

Fix Hard Disk Errors

Use the Reliability Monitor

Use Event Viewer to Find Hardware Information

After completing this module, students will be able to:

Understand how to be proactive in dealing with hardware problems

Use Windows hardware diagnostic tools

This module explains how to configure reliable and secure wireless connectivity for client computers.

Overview

Signal Strength

Wireless Security

Wireless Profiles

Management Options for Wireless Devices

Resolve Wireless Connectivity Issues

Review

Lab1: Identify and Resolve Wireless Connectivity Issues

No lab exercises. (Interative Video Simulation is provided to practice this skill.)

After completing this module, students will be able to:

Understand the encryption options available for wireless networks

Use Windows Wireless security options

Fix wireless client connectivity problems

This module explains how to configure remote network connections for client computers.

Overview

Remote Access Methods

Dial-up Configuration

VPN Configuration

DirectAccess Configuration

Authentication Protocols

Resolve Remote Access Issues

Review

Lab1: Identify and Resolve Remote Access Issues

Configure Remote Access settings for a domain user account

Create and Test a VPN Connection

After completing this module, students will be able to:

Understand the security options available when creating remote access connections

Understand the new capabilities of VPN connections that use DirectAccess

Resolve connectivity problems for VPN and Dial-Up connections

This module explains how to allow end-users to work with network files that are being synchronized on their local devices.

Overview

Configuring Offline File Access

Synchronization Settings

Transparent Caching

Roaming Profiles

Restoring Network Files

Resolve File Synchronization Problems

Review

Lab1: Manage File Synchronization

Configure and Test Offline Files

Restore the Previous Version of a File

Lab2: Manage File Synchronization

Configure and Test Offline Files

Restore the Previous Version of a File

After completing this module, students will be able to:

Configure Transparent Caching

Restore deleted network files

This module explains how to configure the security features in Internet Explorer to protect user information and privacy

Overview

Configure Security Zone

Configure Security Levels

Configure Privacy Settings

Managing Add-ons

Configure Smart Screen Filter

Other Security Issues

Resolve Internet Explorer Security Issues

Review

Lab1: Identify and Resolve Internet Explorer Security Issues

Configure Trusted Security Zone

Configure the Security and Privacy Features in IE

Configure Group Policy Settings for Internet Explorer

After completing this module, students will be able to:

How to use new security features like Smart Screen Filtering

Manage Internet Explorer Add-ons

Use IE features to warn the user about potential security problems

This module explains how to configure Windows Firewall to secure application and network traffic on a computer.

Overview

Securing Network Applications and Features

Program & Port Exceptions

Configuring Notifications and Logging

Network Security Tools

Resolve Firewall Issues

Review

Lab1: Identify and Resolve Firewall Issues

Configure and Test Firewall Rules for an application

Fix Application Problems Caused by Firewall Rules

After completing this module, students will be able to:

Block / Allow application communication over the network

Audit and record unapproved network communication with a Windows device

Fix problems caused by improper configuration of Windows Firewall

This module explains how to restore a computer system after an attack by viruses or other malicious software.

Overview

Proactive Malware Protection

Protecting Internet Explorer

Windows and Anti-Virus Updates

Recovering From Malware Infection

Resolve Issues Due To Malicious Software

Review

Lab1: Identify and Resolve Issues Due To Malicious Software

Use the Action Center to manage UAC settings

Use System File Checker

Use the Malicious Software Removal Tool

Install Microsoft Security Essentials

After completing this module, students will be able to:

Identify problems caused by viruses and other malware.

How to protect Internet Explorer and E-mail applications from malware attack

How to prevent data loss and fix a computer after a malware attack

Install and configure Microsoft Security Essentials

This module explains how to configure data encryption options available on Windows devices and troubleshoot problems related to it.

Overview

Configuring a Recovery Agent

Using EFS

Using BitLocker

Encryption Tools

Resolve Encryption Issues

Review

Lab1: Identify and Resolve Encryption Issues

Encrypt Files using EFS

Configure EFS Sharing

Configure a Recovery Agent

After completing this module, students will be able to:

Recover from lost encryption keys

How to encrypt individual files using EFS

Use BitLocker to protect laptops and insecure computers

This module explains how to configure and use the operating system and application update features available on Windows devices.

Overview

Types of Windows Updates

Using Windows Update

Using Microsoft Update

Resolve Software Update Issues

Review

Lab1: Identify and Resolve Software Update Issues

Configure Windows Updates using desktop settings

Configure Windows Updates using Group Policy settings

After completing this module, students will be able to:

Configure client computers to get updates from the local network instead of the Internet

Understand the different options available when updating the operating system

Understand how to configure automatic updates for Microsoft applications