This depth support engineer training is a five-day instructor-led training to support engineers beyond design and deployment to troubleshooting. Professionals will review Lync Server architecture from a Depth Support Engineer's viewpoint to support customers with Lync Server service problems.
Course Price : $2575 Per Participant
This depth support engineer training is a five-day instructor-led training to support engineers beyond design and deployment to troubleshooting. Professionals will review Lync Server architecture from a Depth Support Engineer's viewpoint to support customers with Lync Server service problems.
This Microsoft Lync 2013 training gives a toolkit for the Depth Support Engineer, including Microsoft and third-party tools available for troubleshooting. Professionals will be using various tools and resources to troubleshoot real-world situations related to conferencing, enterprise voice, application sharing, IM, and Presence.
In hands-on labs, individuals will derive, articulate, and implement solutions to trouble tickets for common Lync Server problems and practice walking a typical customer through a solution. This training can assist you in preparation for Exam 74-338: Lync 2013 Depth Support Engineer.
This training is designed based on the objectives of the course variant 55070A.
Courses
Years of Experience
Global Learners
Troubleshoot web and A/V conferencing for all users
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot Lync Server HA / DR issues
Troubleshoot integration issues with Exchange and SharePoint
Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies.
Identify the most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios.
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Microsoft Learning PartnerMicrotek Learning is a Microsoft Certified Partner for Learning Solutions. This class uses official Microsoft courseware and will be delivered by a Microsoft Certified Trainer (MCT).
Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.
For dates, times, and location customization of this course, get in touch with us.
You can also speak with a learning consultant by calling 800-961-0337.
This module explains how to analyze the Lync Server 2013 infrastructure to assist in troubleshooting configuration and installation issues. It also describes how to recognize DNS and certificate configuration issues. Additionally, it explores SQL database troubleshooting.
Lab1: Introduction to Contoso’s Environment
Lab2: Troubleshooting Lync 2013 Dependencies
After completing this module, students will be able to:
This module explains how to use the tools that Microsoft has provided to analyze and troubleshoot a Lync Server 2013 infrastructure.
Lab1: Using Depth Support Tools
After completing this module, students will be able to:
This module explains how to troubleshoot Lync authentication. It also describes how to analyze and resolve issues with Persistent Chat, Presence, and Address Book related issues.
Lab1: Troubleshooting Lync Client Access
Lab2: Troubleshooting Client-Related Issues
After completing this module, students will be able to:
This module explains how to troubleshoot federation, including XMPP, Skype, and Public IM Connectivity. It also describes appropriate external port configurations and how to analyze and troubleshoot external connection issues, as well as common Edge and reverse proxy misconfigurations.
Lab1: Troubleshooting Edge Connectivity
Lab2: Troubleshooting Reverse Proxy
After completing this module, students will be able to:
This module explains how to troubleshoot the conferencing life cycle, including MCU health, the join launcher, and Lync Web App. It also describes troubleshooting external conferencing data problems.
Lab1: Troubleshooting Conferencing
After completing this module, students will be able to:
This module explains how to analyze dial plans, routes, PSTN usages, session management, and media bypass in order to resolve call issues. Additionally, problems with call setup and teardown will be analyzed and resolved.
Lab1: Troubleshooting Dial Plans, Routing and Trunks
After completing this module, students will be able to:
This module explains how to review quality of experience logs and analyze call flow and network bandwidth to evaluate and resolve call quality issues. Additionally this module will provide detail on troubleshooting the Lync Features that facilitate bandwidth management such as CAC and QoE.
Lab1: Troubleshooting Voice Quality and Network Traffic Issues
After completing this module, students will be able to:
This module explains how to troubleshoot each of the Voice applications used with Lync Server 2013.
Lab1: Troubleshooting Enterprise Voice Applications
After completing this module, students will be able to:
This module explains how to troubleshoot High Availability, Disaster Recovery and Voice Resilience features in Lync Server 2013.
Lab1: Deploying HA and DR and Troubleshooting Voice Resiliency
After completing this module, students will be able to:
This module explains how to troubleshoot Lync Server 2013 integration with Exchange Server 2013. Additionally, it describes how to troubleshoot integration with SharePoint Server 2013.
Lab1: Troubleshoot Lync Server Integration Issues
After completing this module, students will be able to:
Please fill the below details, and our consultant will help you in the enrollment process.
©2023 Microtek Learning – All Rights Reserved
Request a Callback
Enroll Now
Course PDF
Check Schedule