Name: 55070: Microsoft Lync 2013 Depth Support Engineer Training
Brand: Microtek Learning
Price: $2575
Rating: 5 (793 reviews)

Course Description

This depth support engineer training is a five-day instructor-led training to support engineers beyond design and deployment to troubleshooting. Professionals will review Lync Server architecture from a Depth Support Engineer's viewpoint to support customers with Lync Server service problems.

This Microsoft Lync 2013 training gives a toolkit for the Depth Support Engineer, including Microsoft and third-party tools available for troubleshooting. Professionals will be using various tools and resources to troubleshoot real-world situations related to conferencing, enterprise voice, application sharing, IM, and Presence.

In hands-on labs, individuals will derive, articulate, and implement solutions to trouble tickets for common Lync Server problems and practise walking a typical customer through a solution. This training can assist you in preparation for Exam 74-338: Lync 2013 Depth Support Engineer.

This training is designed based on the objectives of the course variant 55070A.

Training Exclusives

Live instructor-led interactive sessions with Microsoft Certified Trainers (MCT).
Access to Microsoft Official Courseware (MOC).
Real-time Virtual Lab Environment.
Experience 24*7 Learner Support.
Self-paced learning and flexible schedules.

Prerequisites for this training

Proficiency in Active Directory Domain Services, Windows Server, data networks, Microsoft Exchange Server, and telecommunication standards that support Lync Server 2013 configurations
Knowledge of UC endpoints, including Lync 2013 clients and Lync Phone Edition
Knowledge of SQL Server
Knowledge of VoIP technologies including SIP
Knowledge of formal troubleshooting methodology
Knowledge of DNS, PKI and Digital Certificates
A minimum two years experience with Microsoft Lync technologies and various deployment and configurations

Who should attend this course?

IT support consultants and telecommunication support professionals who provide support services for unified communication solutions.
Support professionals who want to attain the troubleshooting skills required to become Depth Support Engineers.
Helpdesk personnel and administrators who support a Lync Server 2013 environment wish to deepen their knowledge and improve their troubleshooting skills.

Schedules

Jun 26, 2023

9:00 am - 5:00 pm EST

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GTR

Jul 10, 2023

9:00 am - 5:00 pm EST

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Jul 24, 2023

9:00 am - 5:00 pm EST

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GTR

Aug 07, 2023

9:00 am - 5:00 pm EST

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Aug 21, 2023

9:00 am - 5:00 pm EST

Online

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GTR

Sep 04, 2023

9:00 am - 5:00 pm EST

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Sep 18, 2023

9:00 am - 5:00 pm EST

Online

ENROLL NOW

What you will learn

Effectively troubleshoot the Lync Server system with an understanding of architectural dependencies.
Identify the most effective tool to analyze and troubleshoot a Lync Server 2013 infrastructure in various support scenarios.
Troubleshoot Lync authentication, Persistent Chat, Presence, and Address Book issues for internal users
Troubleshoot federation and remote connectivity issues related to firewall, reverse proxy, and Edge Server configurations
Troubleshoot web and A/V conferencing for all users
Troubleshoot Enterprise Voice, including configuration, call setup and teardown, and connection to external telephony systems
Troubleshoot voice call quality and bandwidth issues
Troubleshoot Lync Server voice applications
Troubleshoot integration issues with Exchange and SharePoint
Troubleshoot Lync Server HA / DR issues

Curriculum

Module 1: Reviewing Lync Server 2013 Architecture

This module explains how to analyze the Lync Server 2013 infrastructure to assist in troubleshooting configuration and installation issues. It also describes how to recognize DNS and certificate configuration issues. Additionally, it explores SQL database troubleshooting.

Lync Server 2013 Architecture Dependencies

Microsoft Supported Architectures

Name Resolution and Certificates

Database Management and SQL High Availability

Advanced Role Based Access Control Assignment

Lab1: Introduction to Contoso’s Environment

Exercise 1: Connecting to the Labs

Exercise 2: Reviewing Contoso's Environment

Exercise 3: Performing Active Directory Health Checks

Exercise 4: Verifying Lync Service Availability

Lab2: Troubleshooting Lync 2013 Dependencies

Exercise 1: Troubleshooting Lync 2013 Dependencies

Exercise 2: Troubleshooting SQL Back End Server Dependencies

Exercise 3: Performing SQL Mirror Failovers

Bonus Exercise: Performing Lync Server 2013 Updates

After completing this module, students will be able to:

Troubleshoot the installation process

Identify deviations from supported architectures

Troubleshoot advanced enterprise DNS issues

Analyze and troubleshoot certificate issues

Troubleshoot SQL database issues

Analyze the state of an SQL mirror and perform failover and failback

Module 2: Developing a Depth Support Toolkit

This module explains how to use the tools that Microsoft has provided to analyze and troubleshoot a Lync Server 2013 infrastructure.

Logging

Network and Media Traffic Analysis

Lync Server Control Panel

Lync Server 2013 Resource Kit and Debugging Tools

Built-in Server Tools

SIP Primer

Lab1: Using Depth Support Tools

Exercise 1: Tool Tutorial

Exercise 2: Provisioning User Accounts

Exercise 3: Tracing Fundamentals

Exercise 4: Event Logs and Synthetic Transactions

Bonus Exercise: Exploring Depth Support Tools

After completing this module, students will be able to:

Use the built-in logging tools for Lync Server 2013, including Centralized Logging Service

Identify the correct CLS scenario related to a problem

Analyze logging data using Snooper

Analyze and evaluate network traffic using Microsoft Network Monitor

Troubleshoot failing media establishment between endpoints

Identify tools included with Lync Server 2013 Resource Kit and Lync 2013 Debugging Tools

Analyze Lync Server 2013 and Lync 2013 event logs

Identify problems using Event Viewer

Module 3: Troubleshooting Client Authentication, Persistent Chat, and Presence

This module explains how to troubleshoot Lync authentication. It also describes how to analyze and resolve issues with Persistent Chat, Presence, and Address Book related issues.

Client Issues

Persistent Chat

Presence and Address Book Issues

Archiving Issues

VDI Issues

Lab1: Troubleshooting Lync Client Access

Exercise 1: Troubleshooting and Resolving Sign-in Issues

Exercise 2: Troubleshooting Presence Issues

Bonus Exercise 1: Extending the Lync 2013 Namespace

Bonus Exercise 2: Deploying Persistent Chat

Lab2: Troubleshooting Client-Related Issues

Exercise 1: Resolving Address Book Issues

Exercise 2: Resolving Persistent Chat Issues

Exercise 3: Troubleshooting Client Version Policy

Bonus Exercise 2: Deploying Edge Server Role

After completing this module, students will be able to:

Troubleshoot sign in and client authentication

Troubleshoot client policy

Troubleshoot Persistent Chat clients and services

Resolve unexpected presence states and Address Book issues

Understand and troubleshoot the VDI plugin

Module 4: Troubleshooting Remote Connectivity

This module explains how to troubleshoot federation, including XMPP, Skype, and Public IM Connectivity. It also describes appropriate external port configurations and how to analyze and troubleshoot external connection issues, as well as common Edge and reverse proxy misconfigurations.

Edge Remote Connectivity

Federation

Reverse Proxy

Mobile Devices

Port Configuration

Remote Connectivity Testing

Lab1: Troubleshooting Edge Connectivity

Exercises 1A & 1B: Troubleshooting Edge Configuration

Exercise 2: Using PortQry to Troubleshoot Connectivity Issues

Exercise 3: Troubleshooting Remote Connectivity

Bonus Exercise: Configuring Federation

Lab2: Troubleshooting Reverse Proxy

Exercise 1: Deploying ARR as a Reverse Proxy for Lync and Exchange

Exercise 2: Troubleshooting Remote Connectivity

Exercise 3: Validating Mobile Client Connectivity with Lync Connectivity Analyzer

After completing this module, students will be able to:

Troubleshoot Edge configuration and remote connectivity problems

Troubleshoot open, direct, and enhanced federation

Troubleshoot reverse proxy

Troubleshoot mobile device settings

Configure and troubleshoot firewall port issues

Describe and use remote connectivity tools

Module 5: Troubleshooting Conferencing

This module explains how to troubleshoot the conferencing life cycle, including MCU health, the join launcher, and Lync Web App. It also describes troubleshooting external conferencing data problems.

Core Conferencing Modalities

Configuration of Office Web Apps Server

Conferencing Life Cycle

Conferencing Data

Lync Room System

Lab1: Troubleshooting Conferencing

Exercise 1: Troubleshooting Internal Conference Issues

Exercise 2: Identifying Root Causes of Conferencing Issues with Performance Monitor

Exercise 3: Using Lync Monitoring Reports to Troubleshoot Conferencing Problems

Exercise 4: Testing Conferencing Call Flow

Bonus Exercise: Analyzing Bandwidth Requirements

After completing this module, students will be able to:

Describe core conferencing modalities

Troubleshoot Office Web Apps issues

Troubleshoot application sharing issues

Analyze bandwidth requirements

Describe Lync Room System and potential issues

Module 6: Troubleshooting Enterprise Voice Configuration Issues

This module explains how to analyze dial plans, routes, PSTN usages, session management, and media bypass in order to resolve call issues. Additionally, problems with call setup and teardown will be analyzed and resolved.

Enterprise Voice Configuration

Call Setup and Teardown

Connection to External Telephony Systems

Lab1: Troubleshooting Dial Plans, Routing and Trunks

Exercise 1A & 1B: Identifying Dial Plan Misconfiguration

Exercise 2: Troubleshooting Voice Routing Issues

Exercise 3: Troubleshooting Lync 2013 Trunk Settings for Media Gateways or IP PBXs

Exercise 4: Troubleshooting Inbound/Outbound Call Flow Issues from PSTN

After completing this module, students will be able to:

Troubleshoot Voice configuration

Troubleshoot call setup and teardown

Troubleshoot gateway and trunk configurations, including PBX integration and PSTN

Module 7: Analyzing and Troubleshooting Enterprise Voice Call Quality

This module explains how to review quality of experience logs and analyze call flow and network bandwidth to evaluate and resolve call quality issues. Additionally this module will provide detail on troubleshooting the Lync Features that facilitate bandwidth management such as CAC and QoE.

Voice Quality Issues

UC Devices and Peripherals

Lab1: Troubleshooting Voice Quality and Network Traffic Issues

Exercise 1: Configuring SCOM to Monitor Lync

Exercise 2: Troubleshooting Call Quality Issues

Exercise 3: Analyzing DSCP Values and Port Ranges for Prioritizing Network Traffic

Exercise 4: Configuring GPOs and Lync Policy for QoS

After completing this module, students will be able to:

Troubleshoot Voice quality issues

Identify key thresholds for call quality

Troubleshoot CAC policy misconfigurations

Troubleshoot QoS misconfigurations

Troubleshoot UC devices and peripherals

Configure SCOM to work with Lync Server

Module 8: Analyzing and Troubleshooting Enterprise Voice Applications

This module explains how to troubleshoot each of the Voice applications used with Lync Server 2013.

Call Park Service

Troubleshooting Response Groups

Announcement Service

Lab1: Troubleshooting Enterprise Voice Applications

Exercise 1A & 1B: Troubleshooting Response Groups

Exercise 2: Troubleshooting Dial-in Conferencing

Bonus Exercise: Advanced Unassigned Numbers Configuration

After completing this module, students will be able to:

Describe supported configurations for Call Park Service

Troubleshoot Response Group issues

Configure Announcement Service and unassigned numbers

Module 9: Troubleshooting High Availability, Disaster Recovery, and Voice Resiliency

This module explains how to troubleshoot High Availability, Disaster Recovery and Voice Resilience features in Lync Server 2013.

Supported Lync Server 2013 High Availability Configurations

Load Balancing Web Services

Setting Appropriate Disaster Recovery Expectations

Lab1: Deploying HA and DR and Troubleshooting Voice Resiliency

Exercise 1: Configuring Lync HA and DR

Exercise 2: Troubleshooting Load Balanced Configurations

Exercise 3: Troubleshooting Voice Resiliency

Bonus Exercise: Using Bandwidth Management for Voice Resiliency

After completing this module, students will be able to:

Identify supported HA and DR topologies

Describe supported topology for HLB

Troubleshoot HLB configurations

Module 10: Troubleshooting Exchange and SharePoint Integration

This module explains how to troubleshoot Lync Server 2013 integration with Exchange Server 2013. Additionally, it describes how to troubleshoot integration with SharePoint Server 2013.

Exchange 2013 Unified Messaging

Unified Contacts Store

Archiving and Compliance

SharePoint 2013 Site Mailboxes

SharePoint 2013 eDiscovery

Lab1: Troubleshoot Lync Server Integration Issues

Exercise 1A, 1B, and 1C: Troubleshooting Voice Mail

Exercise 2: Troubleshooting Auto Attendant

Exercise 3: Implementing an Integrated Lync and Exchange Solution

Bonus Exercise: Extending Contoso’s eDiscovery Solution with SharePoint 2013 Integration

After completing this module, students will be able to:

Identify Exchange UM problems

Troubleshoot integration issues with Exchange

Troubleshoot integration issues with SharePoint

With Microtek Learning, you’ll receive:

Certified Instructor-led training
Industry Best Trainers
Official Training Course Student Handbook
Pre and Post assessments/evaluations
Collaboration with classmates (not available for a self-paced course)
Real-world knowledge activities and scenarios
Exam scheduling support*
Learn and earn program*
Practice Tests
Knowledge acquisition and exam-oriented
Interactive online course.
Support from an approved expert
For Government and Private pricing*

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