AB-900T00: Introduction to Microsoft 365 and AI administration Training

Explore Microsoft 365 security foundations

• Explain the core principles of the Zero Trust security model and how they apply to Microsoft 365.
• Identify the integrated security tools and features available in Microsoft 365 for protecting identities, endpoints, data, applications, infrastructure, and networks.
• Summarize the key tasks involved in building a layered security strategy, including assessment, identity protection, endpoint compliance, data classification, threat monitoring, and user education.
• Describe Microsoft 365’s threat protection and intelligence capabilities, including how they help detect, investigate, and respond to security threats.
• Understand the fundamentals of identity and access management, including authentication, single sign-on, and role-based access control in Microsoft 365.
• Recognize best practices for troubleshooting, monitoring, and maintaining a secure Microsoft 365 environment.

Introduction to Microsoft 365 core services and admin controls

• Understand how Microsoft 365 brings together tools like Exchange, Teams, SharePoint, and OneDrive under one secure and cloud connected environment.
• Use the Microsoft 365 admin center to access service management areas, perform configuration tasks, and monitor service health.
• Describe the initial setup tasks in Exchange, SharePoint, and Teams.
• Understand how identity controls, access policies, and compliance configurations protect against unauthorized access and misuse.
• Describe how to delegate permissions and responsibilities securely using predefined or custom admin roles.

Protect and govern Microsoft 365 data

• Understand the core features and benefits of Microsoft Purview for data protection, governance, and compliance in Microsoft 365.
• Identify and classify sensitive information using automated and manual tools, including sensitivity labels and trainable classifiers.
• Explain how to implement and manage data loss prevention (DLP), insider risk management, and communication compliance policies.
• Describe best practices for data lifecycle management, including retention, archiving, and deletion of organizational data.
• Recognize and address risks related to oversharing and data access governance in SharePoint and other collaboration platforms.
• Understand how Microsoft 365 Copilot accesses and secures data, and how to monitor and control AI-driven data interactions for compliance and safety.

Explore Microsoft 365 Copilot and agents

• Explain the architecture and key components of Microsoft 365 Copilot, including Microsoft Graph, orchestration services, and large language models.
• Describe the differences between Copilot and agents, and identify scenarios where each is most effective for productivity and automation.
• Understand the various types of agents available in Microsoft 365, including prebuilt, custom, SharePoint, and advanced agents, and their roles in supporting business workflows.
• Summarize the licensing models and deployment strategies for Microsoft 365 Copilot and agents, including feature enablement and administrative controls.
• Recognize best practices for planning, configuring, and governing Copilot and agents to ensure security, compliance, and effective adoption.
• Identify real-world use cases for Copilot and agents and select the right tool for specific business needs within the Microsoft 365 ecosystem.

Perform basic administrative tasks for Microsoft 365 Copilot

• Manage Microsoft 365 Copilot licenses and pay-as-you-go billing.
• Monitor and adjust pay-as-you-go Copilot usage.
• Track Microsoft 365 Copilot user adoption.
• Use Copilot Analytics to monitor usage patterns and adoption trends.
• Manage and govern prompts in Microsoft 365 Copilot.
• Employ operational best practices, such as troubleshooting common issues and communicating changes to end users.

Perform basic administrative tasks for Microsoft 365 Copilot agents

• Create a Microsoft 365 Copilot Chat agent.
• Create a SharePoint agent.
• Test, edit, and publish agents
• Manage user access and permissions for agents.
• Manage the agent approval process and governance policies for agent deployment.
• Monitor and manage the agent lifecycle using Microsoft 365 and Power Platform tools.