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ITIL V4 Foundation Certification with Exam Training Course – An Overview

ITIL (Information Technology Infrastructure Library), a widely used IT framework, is designed to regulate the selection, planning, delivery and maintenance of IT services in a business environment. ITIL simplifies the IT service management by helping the businesses to deliver their IT services in a quality-driven and economical way.

Over more than two decades, ITIL has become the most used and successful ITSM (IT Service Management) framework. During the journey, ITIL has seen many updates. ITIL V4 Foundation is the latest version launched by AXELOS in February 2019.

 ITIL is divided into five categories- ITIL Service Strategy; ITIL Service Design; ITIL Service Transition; ITIL Service Operation and ITIL Continual Service Improvement. ITIL V4 Foundation Course is a globally acknowledged entry-level certification course.

The course is designed to introduce the students to modern IT-enabled services management; during 3 days ITIL 4 Foundation certification exam training, the students learn the concepts and language used in the ITIL service lifecycle.


ITIL V4 Foundation Course Objectives – The Learning Scope:

  • ITIL  terms, concepts and terminology
  • ITIL 4 best practices
  • Implementing the latest practices to streamline continuous improvement processes
  • Service management fundamentals 
  • Service lifecycle & IT-enabled services
  • Applying practices to improve business decisions
  • Optimizing customer expectations
  • In-depth knowledge to pass the ITIL® 4 Foundation certification exam


For Whom ITIL V4 Foundation Certification is Good to Have – Audience: 

ITIL 4 Foundation Certification is good to have for all the IT professionals related to service management. It is a career and performance booster for –

Business Managers                   Business Process Owners                           ITSM Managers

Aspiring ITSM Managers         IT Project Managers                                   Database Administrators

IT Architects                       

ITIL 4 Foundation certification adds widely acknowledged values to ITIL 3 certified professionals’ credentials willing to transit to ITIL V4 etc. IT is a good promising course for the IT students interested to flourish their career in IT services management.   


Scope of ITIL V4 Foundation Certification – The Career Benefits:

  • Small- and medium-sized organizations recognize the added value of employees with ITIL V4 Foundation certification under their belts.
  • ITIL V4 Foundation is applicable in any IT organization, so, an ITIL® Foundation certified professional finds a suitable job easily.
  • There is a huge demand for ITIL professionals in other than IT sectors also as the IT service has become the core of the business operation.
  • The average annual salary for the ITIL project manager is around $109,0003; it goes up with higher level certification and experience.

ITIL Foundation Certification with Exam Course Outline

As being the leading accredited training partner of AXELOS, we at Microtek Learning follow the robust ITIL Foundation Certification training syllabus aligned to the latest AXELOS update.   

The entire ITIL Foundation certification curriculum is divided into six modules:

Module 1: ITIL Introduction

  • About ITIL 4
  • Key definitions and terms
  • Key concepts of service management

Module 2: Key Concepts of Service Management

  • Service Relationships and value
  • Value co-creation & organization

Module 3: Four Dimensions of Service Management

  • Organizations & people
  • Information & technology
  • Value streams & processes
  • Partners & Suppliers
  • Optimize and automate
  • External factors

Module 4: ITIL Service Value System (SVS)

  • SVS Overview
  • Opportunity, demand, and value
  • Governance
  • The ITIL guiding principles
  • Service value chain (SVC)

Module 5: ITIL Management Practices

  • General management practices
  • Technical management practices
  • Service management practices
  • Problem management
  • Incident management
  • Change control management
  • Service desk

Module 6: Continual Service Improvement

  • Better designing, introduction & service operations
  • Improvement of quality of service, business continuity, and efficiency of IT
  • Link improvement for strategy, design & transition
  • Creating values for customers

ITIL 4 Foundation Certification with Exam Training Prerequisites:

ITIL 4 Foundation certification is itself a prerequisite to get advance level ITIL certifications. There is no specific prerequisite for the ITIL 4 Foundation exam.

Faqs- ITIL Foundation Certification Course Training

Q: What is the ITIL Foundation exam format?  

Multiple choice examination questions; 40 questions; 26 marks required to pass out of total 40; and 60 minutes duration.

Q: Why should I have ITIL 4 certification training?

ITIL 4 is introduced to keep you up with the latest trends in IT service operations. The community-driven ITIL 4 is powered by the essence of Agile, DevOps and Lean concepts in addition to the best ITIL management practices.

Q:  Will ITIL V3 certification be relevant in future also?

ITIL V3 certification continues as a credible IT certification. The exams would be available until the further announcement by AXELOS. ITIL V3 certification is expected to be relevant until June 2020.

Q: I have just finished my ITIL V3 Foundation course. Should I reregistered to get ITIL 4 Foundation certification immediately to save my credential?

ITIL v3 Foundation certification is going to be a widely acknowledged professional value even after its validity ends in 2020 (as expected).  We recommend you to take up ITIL 4 Foundation certification course for a smooth transition to the latest ITIL techniques and features effective to address new areas in new ways. 

Q: What are the concepts of creating value with services that your ITIL 4 Foundation course trainers cover?

As being the leading accredited training partner of AXELOS, we at Microtek covers the widest scope of each topic. The thoroughly covered concepts of creating value with services include cost, value, organization, outcome, output, risk, utility and warranty.