CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training




Per Participant

Course Description

CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training is designed to educate professionals about the procedures to support end-users linking to Citrix Virtual Apps and Desktops through Citrix Workspace App. You will learn to utilize Citrix Director to gain information and communicate with users. It explains a methodology to look at user-related problems to reduce time to resolution.

You will develop a good understanding of the Citrix Virtual Apps and Desktop solution and the role of the components. Throughout this technical course, professionals will gain information regarding each component concentrating on basic user-related issues that may occur and learn the best procedures to use a methodical approach to rectify them with real-world scenarios. This program is suitable for individuals supporting a Citrix Virtual Apps and Desktops solution in a service desk capacity and professionals who communicate with end-users to resolve problems.

Who should attend this course?

The course is designed for those individuals having Citrix Virtual Apps and Desktop Solutions in a support desk. However, a potential candidate for this training interrelates with end-users to resolve and troubleshoot issues.

What you will learn

  • Gain in-depth understanding of Citrix components and Citrix Virtual Apps and Desktops solution.
  • How to utilize Citrix Director to interact and gather information with user sessions.
  • A deep approach to understand user-relevant issues so as to reduce time.
  • Assisting end-users connection to the Citrix Virtual Apps and Desktops by Citrix Workspace application.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved expert
  • For Government and Private pricing*

* For more details call: +1-800-961-0337 or Email:

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I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



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I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

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I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

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Course Details

  • Duration: 2 Days
  • Enrolled: 1941
  • Price: $ 2000
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