CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training is designed to educate professionals about the procedures to support end-users linking to Citrix Virtual Apps and Desktops through Citrix Workspace App. You will learn to utilize Citrix Director to gain information and communicate with users. It explains a methodology to look at user-related problems to reduce time to resolution.
You will develop a good understanding of the Citrix Virtual Apps and Desktop solution and the role of the components. Throughout this technical course, professionals will gain information regarding each component concentrating on basic user-related issues that may occur and learn the best procedures to use a methodical approach to rectify them with real-world scenarios. This program is suitable for individuals supporting a Citrix Virtual Apps and Desktops solution in a service desk capacity and professionals who communicate with end-users to resolve problems.
The course is designed for those individuals having Citrix Virtual Apps and Desktop Solutions in a support desk. However, a potential candidate for this training interrelates with end-users to resolve and troubleshoot issues.