CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training

4.5

(4.5)

CWS-115 Citrix Virtual Apps and Desktops 7 Help Desk Support Training is designed to educate professionals about the procedures to support end-users linking to Citrix Virtual Apps and Desktops through Citrix Workspace App.

Category : Citrix

Course Price : $1795 Per Participant

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Course Description

You will learn to utilize Citrix Director to gain information and communicate with users. It explains a methodology to look at user-related problems to reduce time to resolution.

You will develop a good understanding of the Citrix Virtual Apps and Desktop solution and the role of the components.

Throughout this technical course, professionals will gain information regarding each component concentrating on basic user-related issues that may occur and learn the best procedures to use a methodical approach to rectify them with real-world scenarios.

This program is suitable for individuals supporting a Citrix Virtual Apps and Desktops solution in a service desk capacity and professionals who communicate with end-users to resolve problems.

500+

Courses

20+

Years of Experience

95K+

Global Learners

What you will learn

How to use Citrix Director to gather information and interact with user sessions
A methodology to approach user related issues to minimize time to resolution
An understanding of the Citrix Virtual Apps and Desktops solution and the role of the components
How to support end-users connecting to Citrix Virtual Apps and Desktops through Citrix Workspace App

Prerequisites

This course requires little to no previous experience with Citrix Virtual Apps and Desktops.

Who should attend this course?

Built for those supporting a Citrix Virtual Apps and Desktops solution in a help desk or service desk capacity. An ideal candidate for this course interacts with end users to troubleshoot and resolve issues.