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CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Training

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CXD-105 Citrix Virtual Apps and Desktops 7.X Help Desk Support training course helps the students to use Citrix Director to develop an interface with user sessions to solve issues or escalate the same to the administration team.

  • Category : Citrix

Course Price : $2000 Per Participant

Course Description

CXD-105 Citrix Virtual Apps and Desktops 7.X Help Desk Support training course helps the students to use Citrix Director to develop an interface with user sessions to solve issues or escalate the same to the administration team.

Those seeking our course learn fundamentals about desktop technology and Citrix Virtual Apps and gain in-depth knowledge on interaction with its components.

With our instructor-led training course, you could learn to solve and escalate every end-user issue without any problem. Aspirants who undergo this training can appear in exams and certification for the CXD-105 Citrix Virtual Apps course.

CXD-105 Citrix course aims at enabling professionals to provide support and assistance for the end-users in connecting to Citrix Virtual Apps and Desktop through the Citrix Receiver.

Highlights are given on the usage of Citrix Director to collect essential data and develop interaction during user sessions.

Further course objectives include the methodology for approaching user-related issues for minimizing the time for resolution, better grasping Citrix Virtual Apps and Desktop solutions along the role of components.

The course is subjective to IT professionals familiar with Citrix Virtual Apps in on-premise work culture and deploying the desktop workload to Microsoft Azure.

Microsoft Course Microsoft Course
500+

Courses

experience experience
20+

Years of Experience

learners learners
95K+

Global Learners

What you will learn

  • green-tick Deep methodology to understand user relevant errors.
  • green-tick Using Citrix Director to gather knowledge and interaction with user sessions.
  • green-tick Assisting end-users connection to Citrix Virtual Applications and Desktops via Citrix Receiver.
  • green-tick How to grab in-depth understanding about Citrix Virtual Applications, Desktop Solutions and other modules.

Who should attend this course?

The training is designed for IT professionals holding a very good experience and are quite familiar with Citrix Desktops 7.x and Virtual applications.

The target audience for this course are IT help desk representatives working on XenDesktop 7.x users and XenApp.

Schedules

Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.

Curriculum

  • Introduction to Citrix Virtual Apps and Desktops
  • The Help Desk Role for Citrix Virtual Apps and Desktops
  • Help Desk Support Methodology
  • Citrix Help Desk Priorities
  • Introduction to Citrix Director
  • Navigating the Director Console
  • Performing Typical Help Desk Actions
  • Access Methods
  • Authentication
  • Subscriptions, Favorites, and Experience
  • Solving User Access Issues
  • Real World Troubleshooting Scenarios
  • Receiver Types
  • Receiver Deployment Methods
  • Solving User Issues with Citrix Receiver
  • Defining User Sessions
  • Solving Session Related Issues
  • Printer Types and Management
  • Solving Common Printer Related Issues
  • Citrix Help Desk Support Methodology
  • Solving Additional User Issues and Scenarios
  • Course Details

    • enroll enroll-green
      Enrolled: 1456
    • duration duration green
      Duration: 2 Days

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