CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Training

Course Description

CXD-105 Citrix Virtual Apps and Desktops 7.X Help Desk Support training course helps the students to use Citrix Director to develop an interface with user sessions to solve issues or escalate the same to the administration team. Those seeking our course learn fundamentals about desktop technology and Citrix Virtual Apps and gain in-depth knowledge on interaction with its components. With our instructor-led training course, you could learn to solve and escalate every end-user issue without any problem. Aspirants who undergo this training can appear in exams and certification for the CXD-105 Citrix Virtual Apps course.

CXD-105 Citrix course aims at enabling the professionals to provide support and assistance for the end-users in connecting to Citrix Virtual Apps and Desktop through the Citrix Receiver. Highlights are given on the usage of Citrix Director to collect essential data and develop interaction during user sessions. Further course objectives include the methodology for approaching user-related issues for minimizing the time for resolution, better grasping on Citrix Virtual Apps and Desktop solutions along with the role of components. The course is subjective to IT professionals familiar with Citrix Virtual Apps in on-premise work culture and deploying the desktop workload to Microsoft Azure.

Who should attend this course?

The training is designed for IT professionals holding a very good experience and are quite familiar with Citrix Desktops 7.x and Virtual applications. The target audience for this course are IT help desk representatives working on XenDesktop 7.x users and XenApp.

What you will learn

How to grab in-depth understanding about Citrix Virtual Applications, Desktop Solutions and other modules.
Using Citrix Director to gather knowledge and interaction with user sessions.
Assisting end-users connection to Citrix Virtual Applications and Desktops via Citrix Receiver.
Deep methodology to understand user relevant errors.

With Microtek Learning, you’ll receive:

Certified Instructor-led training
Industry Best Trainers
Official Training Course Student Handbook
Pre and Post assessments/evaluations
Collaboration with classmates (not available for a self-paced course)
Real-world knowledge activities and scenarios
Exam scheduling support*
Learn and earn program*
Practice Tests
Knowledge acquisition and exam-oriented
Interactive online course.
Support from an approved expert
For Government and Private pricing*

Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

300+ enterprise clients
100,000+ professionals trained
Service 70 of the Fortune 100
96% of our clients would recommend us

Our Awards

Curriculum

Fundamental Architecture for the Help Desk Role

Printing with User Sessions

Support

REVIEWS ON OUR POPULAR COURSES

I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.

MARTIN

TORONTO, CANADA

I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

Prince N.

Texas

I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

Marsh George