Citrix Virtual Apps and Desktops 7.x Help Desk Support Training

Course Description

CXD-105 Citrix Virtual Apps and Desktops 7.X Help Desk Support training course helps the students to use Citrix Director to develop an interface with user sessions to solve issues or escalate the same to the administration team. Those seeking our course learn fundamentals about desktop technology and Citrix Virtual Apps and gain in-depth knowledge on interaction with its components. With our instructor-led training course, you could learn to solve and escalate every end-user issue without any problem. Aspirants who undergo this training can appear in exams and certification for the CXD-105 Citrix Virtual Apps course.

CXD-105 Citrix course aims at enabling the professionals to provide support and assistance for the end-users in connecting to Citrix Virtual Apps and Desktop through the Citrix Receiver. Highlights are given on the usage of Citrix Director to collect essential data and develop interaction during user sessions. Further course objectives include the methodology for approaching user-related issues for minimizing the time for resolution, better grasping on Citrix Virtual Apps and Desktop solutions along with the role of components. The course is subjective to IT professionals familiar with Citrix Virtual Apps in on-premise work culture and deploying the desktop workload to Microsoft Azure.

Objectives

How to grab in-depth understanding about Citrix Virtual Applications, Desktop Solutions and other modules.
Using Citrix Director to gather knowledge and interaction with user sessions.
Assisting end-users connection to Citrix Virtual Applications and Desktops via Citrix Receiver.
Deep methodology to understand user relevant errors.

Who Should Attend?

The training is designed for IT professionals holding a very good experience and are quite familiar with Citrix Desktops 7.x and Virtual applications. The target audience for this course are IT help desk representatives working on XenDesktop 7.x users and XenApp.

Related Training and Certification

Course Outline

1. Fundamental Architecture for the Help Desk Role
a). Introduction to Citrix Virtual Apps and Desktops
b). The Help Desk Role for Citrix Virtual Apps and Desktops
c). Help Desk Support Methodology
d). Citrix Help Desk Priorities
2. Citrix Director
a). Introduction to Citrix Director
b). Navigating the Director Console
c). Performing Typical Help Desk Actions
3. End User Access
a). Access Methods
b). Authentication
c). Subscriptions, Favorites, and Experience
d). Solving User Access Issues
e). Real World Troubleshooting Scenarios
4. Citrix Receiver
a). Receiver Types
b). Receiver Deployment Methods
c). Solving User Issues with Citrix Receiver
5. User Sessions
a). Defining User Sessions
b). Solving Session Related Issues
6. Printing with User Sessions
a). Printer Types and Management
b). Solving Common Printer Related Issues
7. Support
a). Citrix Help Desk Support Methodology
b). Solving Additional User Issues and Scenarios

Schedules

Contact us to customize this class with your preferred dates, times and location.
You can call us on 1-800-961-0337 or Chat with our representative.

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CXD-105 Citrix Virtual Apps and Desktops 7.x Help Desk Support Training

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