The PECB Certified ISO/IEC 20000 Foundation training course covers the principles of service management as well as the requirements of ISO/IEC 20000-1 for a service management system (SMS). This training course will cover a variety of topics, including the organization's background, top management participation and actions, planning and resource allocation for the SMS, controls and measures for service delivery activities, performance reviews, and ongoing improvement initiatives.
You are qualified to take the exam following the training session. If you pass the test, you can apply for a certificate called "PECB Certificate Holder in ISO/IEC 20000 Foundation". You can participate in SMS implementation projects if you hold a globally recognized "PECB ISO/IEC 20000 Foundation" certificate, which certifies that you understand the fundamentals of ISO/IEC 20000-1 standards for an SMS.
CPD Certification (Credits):
Years of Experience
What you will learn
Recognize the fundamental definitions, principles, and methods of service management.
Discover the requirements outlined in ISO/IEC 20000-1 for a service management system.
Get a general understanding of how ISO/IEC 20000-1 requirements might be followed by an organization.
There are no prerequisites to participate in this training course.
Who should attend this course?
Supervisors and advisors who wish to become acquainted with the SMS guidelines outlined in ISO/IEC 20000-1
Individuals in charge of overseeing, preserving, and enhancing services and the capacity to give them
Future professionals want to learn the fundamentals of service management
Members of the operating and implementation teams for SMS
People who want to work in the service management industry