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ISO/IEC 20000 Foundation Training


Learn about the IT Service Management Systems (ITSMS) best practices that are based on ISO/IEC 20000.

  • Category : PECB

Course Price : $1395 Per Participant

Course Description

The PECB Certified ISO/IEC 20000 Foundation training course covers the principles of service management as well as the requirements of ISO/IEC 20000-1 for a service management system (SMS). This training course will cover a variety of topics, including the organization's background, top management participation and actions, planning and resource allocation for the SMS, controls and measures for service delivery activities, performance reviews, and ongoing improvement initiatives.

You are qualified to take the exam following the training session. If you pass the test, you can apply for a certificate called "PECB Certificate Holder in ISO/IEC 20000 Foundation". You can participate in SMS implementation projects if you hold a globally recognized "PECB ISO/IEC 20000 Foundation" certificate, which certifies that you understand the fundamentals of ISO/IEC 20000-1 standards for an SMS.


Additional Information

Training Days: 2
CPD Certification (Credits): 14
Exam Duration: 1 hour
Retake Exam: Yes
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experience experience

Years of Experience

learners learners

Global Learners

What you will learn

  • green-tick Recognize the fundamental definitions, principles, and methods of service management.
  • green-tick Discover the requirements outlined in ISO/IEC 20000-1 for a service management system.
  • green-tick Get a general understanding of how ISO/IEC 20000-1 requirements might be followed by an organization.


  • There are no prerequisites to participate in this training course.

Who should attend this course?

  • Supervisors and advisors who wish to become acquainted with the SMS guidelines outlined in ISO/IEC 20000-1
  • Individuals in charge of overseeing, preserving, and enhancing services and the capacity to give them
  • Future professionals want to learn the fundamentals of service management
  • Members of the operating and implementation teams for SMS
  • People who want to work in the service management industry


  • calendar Jul 04, 2024
  • time 8:30 am - 4:30 pm EST
  • location online
  • calendar Jul 18, 2024
  • time 8:30 am - 4:30 pm EST
  • location online
  • calendar Aug 01, 2024
  • time 8:30 am - 4:30 pm EST
  • location online
  • calendar Aug 15, 2024
  • time 8:30 am - 4:30 pm EST
  • location online
  • calendar Aug 29, 2024
  • time 8:30 am - 4:30 pm EST
  • location online

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