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ISO/IEC 20000 Lead Auditor Training


Learn how to conduct an IT Service Management System (ITSMS) audit using ISO/IEC 20000.

  • Category : PECB

Course Price : $2199 Per Participant

Course Description

You will gain the information and abilities needed to perform service management system (SMS) audits in compliance with commonly accepted audit principles, methods, and methodologies by completing the PECB ISO/IEC 20000 Lead Auditor training course. The importance of a successful SMS audit is reflected in this training program. It seeks to improve your ability to design and carry out SMS audits by ISO/IEC 17021-1 regulations, ISO 19011 recommendations, and other best practices for auditing.

To help you in your understanding of the key elements of SMS audits, this training course also includes exercises, tests, and real-world examples. It goes into great length regarding a number of practical topics, such as how to lead an audit team, create nonconformity reports, apply auditing principles, explain audit methodologies, gather and verify evidence, and interpret ISO/IEC 20000-1 requirements in the context of an audit.

An exam is required after completing the training program. The "PECB Certified ISO/IEC 20000 Lead Auditor" accreditation is yours to apply for if you pass the exam. Your professional abilities and your capacity to audit an SMS based on ISO/IEC 20000-1 are demonstrated by the globally recognized "PECB ISO/IEC 20000 Lead Auditor" certificate.


Additional Information

Training Days: 5
CPD Certification (Credits): 31
Exam Duration: 3 hours
Retake Exam: Yes
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experience experience

Years of Experience

learners learners

Global Learners

What you will learn

  • green-tick Using ISO/IEC 20000-1 as a guide, describe the essential ideas and tenets of a service management system.
  • green-tick Take an auditor's perspective when interpreting ISO/IEC 20000-1 requirements for an SMS.
  • green-tick In line with the core audit concepts and principles, assess the SMS's compliance with ISO/IEC 20000-1 requirements.
  • green-tick Plan, conduct, and conclude an ISO/IEC 20000-1 audit in compliance with ISO/IEC 17021-1 specifications, ISO 19011 procedures, and additional best practices for auditing.
  • green-tick Oversee a program for ISO/IEC 20000-1 audits


A basic awareness of ISO/IEC 20000-1 criteria and a thorough comprehension of audit concepts are the primary prerequisites for participation in this training session.

Who should attend this course?

  • Auditors aspiring to lead and do SMS audits
  • Supervisors or advisors who want to become proficient in the SMS audit procedure
  • Those in charge of keeping an organization's compliance with ISO/IEC 20000-1 standards
  • Technical professionals aiming to get companies ready for an assessment of SMS certification
  • Experts with expertise in service management


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  • Training course objectives and structure
  • Standard and regulatory framework
  • Fundamental concepts of service management and the SMS
  • ISO/IEC 20000-1 requirements for an SMS, clauses 4-10
  • Certification process
  • Fundamental audit concepts and principles
  • The impact of trends and technology in auditing
  • Evidence-based auditing
  • Risk-based auditing
  • Initiation of the audit process
  • Stage 1 audit
  • Preparing for stage 2 audit
  • Stage 2 audit
  • Communication during the audit
  • Audit procedures
  • Creating audit test plans
  • Drafting audit findings and nonconformity reports
  • Audit documentation and quality review
  • Closing of the audit
  • Evaluation of action plans by the auditor
  • Beyond the initial audit
  • Managing an internal audit program
  • Closing of the training course
  • Course Details

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