This program offers vendor-neutral, user-centric assistance in gaining a practical grasp of how cloud technology and procurement can fit into and support more comprehensive company strategy and functions using the ITIL® framework. It looks at the idea of the "user journey" for cloud services, which connects important ITIL® ideas like guiding principles and the service value chain to give a comprehensive picture and understanding of the complete procurement lifecycle.
This certification expands the primary ITIL® 4 framework and gives organizations the direction they need to handle and take advantage of the opportunities and challenges presented by new technologies and themes that have an impact on their operations.
With the help of this course, individuals will be able to become familiar with ITIL® ideas, comprehend the necessary ITIL® 4 advice, and open up professional growth possibilities in the cloud services industry.
For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.
I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.
I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.
I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.