ITIL Foundation and Practitioner Training




Per Participant

Course Description

This ITIL Foundation and Practitioner technical training program equips professionals with knowledge that gives a competitive advantage. The concepts are designed to provide professionals with skills revolving around organizational change management, metrics and measurements, and service management.

The course is designed in line with the core streams: service design, service strategy, service transition, service operation, and continual service. The terminology and critical concepts of ITIL and how ITIL can enhance service management are covered at the initial stages, and the remaining steps educate professionals on how to adopt and adapt ITIL to meet the organizational requirements.

The above core stream enables the trained and certified professionals to deliver the expected services diligently. Being an extraordinary individual who produces exceptional results requires that you take the necessary steps to ensure success and undertaking ITIL Foundation and Practitioner technical training is one of the outstanding steps that enables you to do that. It also helps you enhance the effectiveness and efficiency of ITIL tools within the organization to user experience.

Prerequisites for this training

There are no prerequisites for this course.

ITIL® Foundation and Practitioner Exam Information

The ITIL® 4 Foundation exam tests knowledge of the basic terminology, concepts, and principles behind ITIL® and service management.

  • Type: Multiple Choice
  • Duration: 60 Minutes
  • Open Book: No
  • Total Questions: 40
  • Pass Mark: 26/40

  • The ITIL® Practitioner exam tests the ability to adopt and adapt the ITIL® framework and apply it to a given scenario.

  • Type: Multiple Choice
  • Total Questions: 40
  • Duration: 135 minutes
  • Pass mark: 70% or 28/40
  • Open book: Yes

Who should attend this course?

The course is intended for those looking for a practical understanding of ITIL®, including its main concepts and how to adopt and adapt them where needed.



Feb 21, 2023

9:00 am - 5:30 pm EST

Mar 07, 2023

9:00 am - 5:30 pm EST

Mar 21, 2023

9:00 am - 5:30 pm EST

Apr 04, 2023

9:00 am - 5:30 pm EST

Apr 18, 2023

9:00 am - 5:30 pm EST
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What you will learn

  • Learn about Organizational Change Management (OCM).
  • Develop the effectiveness and efficacy of ITI® techniques and tools in the businesses to enhance user experience.
  • Understand ITIL terminology, concepts, terms and administrative principles.
  • Communication mechanism, measurements and metrics.
  • How to apply practices to enhance decisions in businesses according to the expectations of customers.
  • Get to know about basic ITIL practices and implementing the modernized practices for constant improvements.
  • Determine service lifecycle, service management functions and IT enabled services.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved expert
  • For Government and Private pricing*

* For more details call: +1-800-961-0337 or Email:

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Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
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Our Awards

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why choose us


  • An Introduction to IT Service Management
  • Practicing Service Management
  • The IT Service Lifecycle

  • Service Strategy
  • Service Strategy Processes
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement
  • Concepts
  • Terminology
  • Main Principles and Models
  • Roles
  • Functions
  • Processes:

  • Service Level Management
  • Service Continuity
  • Configuration Management
  • Release Management
  • Incident and Problem Management
  • Technology and Architecture
  • Competencies
  • Service Management Skills
  • ITSM Concepts
  • Service Elements
  • ITSM Principles
  • CSI Approach
  • Metrics & Measurement
  • Communication
  • Organisational Change Management (OCM)
  • OCM Tools
  • OCM Activities
  • Applying the CSI Approach
  • FAQs

    The ITIL certification scheme offers a series of certifications focused on different aspects of the ITIL Framework. For more details, contact our counselor.

  • Professionals who need the basic understanding of ITIL framework
  • Professionals interested to understand to use ITIL for IT service management improvement.
  • IT professionals and others working in an organization adopting ITIL approach.
  • Multiple choice 40 questions; 28 marks required to pass (out of 40 available) i.e. 70%; 2 hours and 15 minutes duration; Closed book exam.

    Under this 'ITIL Foundation and Practitioner' training course module, you will learn to:

  • Value, importance, nature, and benefits of perfect communication
  • Communication principles
  • The purpose and value of communication tools and techniques
  • Relevant communication tools and techniques to support improvement in a given context
  • Communication when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • The four ITIL dimensions our ITIL trainers include during training are - Organizations and People; Information and Technology; Partners and Suppliers; Value Streams and Processes etc.

    ITIL is a framework of guidance and not a standard, therefore, ITIL certification for your organization is not achievable; however, your organization can achieve ISO/IEC 20000 certification, the standard for IT Service Management underpinned by ITIL best practices.



    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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    Course Details

    • Start Date: Feb 21, 2023
    • Duration: 4 Days
    • Skill Level: Advanced
    • Certification: Yes
    • Enrolled: 1379
    • Price: $2199
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