ITIL Foundation and Practitioner Training





Course Description

This ITIL Foundation and Practitioner technical training program equips professionals with knowledge that gives a competitive advantage. The concepts are designed to provide professionals with skills revolving around organizational change management, metrics and measurements, and service management.

The course is designed in line with the core streams: service design, service strategy, service transition, service operation, and continual service. The terminology and critical concepts of ITIL and how ITIL can enhance service management are covered at the initial stages, and the remaining steps educate professionals on how to adopt and adapt ITIL to meet the organizational requirements.

The above core stream enables the trained and certified professionals to deliver the expected services diligently. Being an extraordinary individual who produces exceptional results requires that you take the necessary steps to ensure success and undertaking ITIL Foundation and Practitioner technical training is one of the outstanding steps that enables you to do that. It also helps you enhance the effectiveness and efficiency of ITIL tools within the organization to user experience.

Who should attend this course?

This course is intended for IT architects, IT executives, IT audit managers, IT consultants, IT planners, ITSM trainers, database administrators, IT audit managers, operational manager, development teams, application management, quality analysts and service delivery professionals.

However, the secondary audience for this training are IT professionals or somebody who have just started the IT career.


Oct 25, 2021
9:00 am - 5:30 pm EST
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What you will learn

  • Learn about Organizational Change Management (OCM).
  • Develop the effectiveness and efficacy of ITI® techniques and tools in the businesses to enhance user experience.
  • Understand ITIL terminology, concepts, terms and administrative principles.
  • Communication mechanism, measurements and metrics.
  • How to apply practices to enhance decisions in businesses according to the expectations of customers.
  • Get to know about basic ITIL practices and implementing the modernized practices for constant improvements.
  • Determine service lifecycle, service management functions and IT enabled services.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved expert
  • For Government and Private pricing*
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Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
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why choose us


  • ITIL Introduction
  • ITIL service lifecycle
  • Key Concepts of Service Management
  • Four Dimensions of Service Management
  • Service strategy; Service design; Service catalogue management; Service transition; Service operation; Functions; Roles
  • Competence and training for service management and framework
  • ITIL Service Value System (SVS)
  • ITIL Management Practices
  • Continual Service Improvement
  • Organizational Change Management (OCM) and its working
  • Metrics and Measurements
  • Communication
  • FAQs

    The ITIL certification scheme offers a series of certifications focused on different aspects of the ITIL Framework. For more details, contact our counselor.

  • Professionals who need the basic understanding of ITIL framework
  • Professionals interested to understand to use ITIL for IT service management improvement.
  • IT professionals and others working in an organization adopting ITIL approach.
  • Multiple choice 40 questions; 28 marks required to pass (out of 40 available) i.e. 70%; 2 hours and 15 minutes duration; Closed book exam.

    Under this 'ITIL Foundation and Practitioner' training course module, you will learn to:

  • Value, importance, nature, and benefits of perfect communication
  • Communication principles
  • The purpose and value of communication tools and techniques
  • Relevant communication tools and techniques to support improvement in a given context
  • Communication when planning and implementing improvements, particularly in the context of the CSI approach and/or the guiding principles
  • The four ITIL dimensions our ITIL trainers include during training are - Organizations and People; Information and Technology; Partners and Suppliers; Value Streams and Processes etc.

    ITIL is a framework of guidance and not a standard, therefore, ITIL certification for your organization is not achievable; however, your organization can achieve ISO/IEC 20000 certification, the standard for IT Service Management underpinned by ITIL best practices.



    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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    Course Details

    • Start Date: Oct 25, 2021
    • Duration: 5 Days
    • Skill Level: Advanced
    • Certification: Yes
    • Enrolled: 1379
    • Price: $2999
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