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Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration) Training





Course Description

SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities. This technical course contains a comprehensive overview of essential features, leading practices, and discusses various advanced capabilities. It is suitable for administrators and professionals managing a networking team. Our enterprise training program is ideal for companies and organizations.

After completing this program, you will learn to install and execute primary and advanced configuration. It teaches you to create and manage a CAB (Change Advisory Board). This course's critical concepts that make it perfect for monitored IT asset management are native integration with Active Directory and LDAP, relational ticket association, FIPS 140-2 compatibility, compatibility with third-party IT asset management tools, and customer satisfaction measurement, etc. This training also enables individuals to clear the SCP's SolarWinds Orion 303 Web Help Desk certification exam.

  • How to learn management and automated ticket routing.
  • How to learn automatic management and tracking of software and hardware assets from the singular web console.
  • How to learn accelerating troubleshoot via integration of SolarWinds tools.
  • How to learn and remove redundancy in the support desk operations by the integrated knowledge base and change management.
  • Learn how to manage and create the Change Advisory Board [CAB].
  • How to learn and utilize Dameware Remote Support for least operational costing, accelerated help desk services, enhanced customer satisfaction and remote troubleshooting.
Who Should Attend?

This training is designed for Administrators and networking team who are specialized in Orion Web Help Desk.

Course Details
  • Duration: 2 Days
  • Certification: NO
  • Enrolled: 1682
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