SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities. This technical course contains a comprehensive overview of essential features, leading practices, and discusses various advanced capabilities. It is suitable for administrators and professionals managing a networking team. Our enterprise training program is ideal for companies and organizations.
After completing this program, you will learn to install and execute primary and advanced configuration. It teaches you to create and manage a CAB (Change Advisory Board). This course's critical concepts that make it perfect for monitored IT asset management are native integration with Active Directory and LDAP, relational ticket association, FIPS 140-2 compatibility, compatibility with third-party IT asset management tools, and customer satisfaction measurement, etc. This training also enables individuals to clear the SCP's SolarWinds Orion 303 Web Help Desk certification exam.
Microtek Learning provides you with authorities training that will help you to prepare for the SolarWinds Certified Professional (SCP) exam. We will ensure you have all the skills you needed to manage systems, networks, applications, security and issues in the SolarWinds environment.
Microtek Learning's training courses cover all the preparations for SolarWinds SCP exams that is publicly available. It includes Network Performance Monitor (NPM), Server & Application Monitor (SAM), NetFlow Traffic Analyzer (NTA), Architecture & Design (A&D), and Network Configuration Manager(NCM).
You will be prepared to take the exam when you completed the SCP certification training.
PSI's examination delivery services conduct this certification.
Students can access their examination from the web browsers and use PSI's proprietary remote proctoring technology, which enables anywhere, anytime testing with integrity.
Once you successfully pass the exam, Solarwinds issues a BadgeCert certificate and digital badge that you can share with your email signature or social sites.
No, pre-requisite is required.
This training is designed for Administrators and networking team who are specialized in Orion Web Help Desk.
For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.
Installation of WHD
Integration options with SolarWinds Orion and Dameware MRC
Data Import Options
Tech Accounts and Permissions
Locations and Departments
Creating and Managing Assets
Creating and Managing Parts and Billing options
The Solarwinds Orion 303 Web Help Desk certification training helps the desk team in a great way because the end-users have a number of self-resolution options like a built-in knowledge base, FAQs and dynamic tool tips for specific problem-solving.
Yes, integration of Solarwinds Orion 303 Web Help Desk simplifies the KB articles management. Even any IT tech can control and manage KB addition with customized manager approval facility.
Solarwinds Orion 303 Web Help Desk configures an automated feedback survey for the end-user after completion of each service request. The database of feedbacks helps you scale customer satisfaction levels.
No, it is not necessary but basic knowledge of Solarwinds Orion products is the key advantage.
You can discuss with our online professionals anytime through chat, mail or phone etc to find out the best feasible objective oriented roadmap to benefit your organization with Solarwinds Orion environment.