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Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration) Training


SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities.

  • Category : Solarwinds

Course Price : $1250 Per Participant

Course Description

SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities.

This technical course contains a comprehensive overview of essential features, and leading practices, and discusses various advanced capabilities.

It is suitable for administrators and professionals managing a networking team.

Our enterprise training program is ideal for companies and organizations.

After completing this program, you will learn to install and execute primary and advanced configurations.

It teaches you to create and manage a CAB (Change Advisory Board).

This course's critical concepts that make it perfect for monitored IT asset management are native integration with Active Directory and LDAP, relational ticket association, FIPS 140-2 compatibility, compatibility with third-party IT asset management tools, customer satisfaction measurement, etc.

This training also enables individuals to clear the SCP's SolarWinds Orion 303 Web Help Desk certification exam.

Microsoft Course Microsoft Course


experience experience

Years of Experience

learners learners

Global Learners

What you will learn

  • green-tick How to learn management and automated ticket routing.
  • green-tick How to learn automatic management and tracking of software and hardware assets from the singular web console.
  • green-tick How to learn accelerating troubleshoot via integration of SolarWinds tools.
  • green-tick How to learn and remove redundancy in the support desk operations by the integrated knowledge base and change management.
  • green-tick Learn how to manage and create the Change Advisory Board [CAB].
  • green-tick How to learn and utilize Dameware Remote Support for least operational costing, accelerated help desk services, enhanced customer satisfaction and remote troubleshooting.


  • No, pre-requisite is required.

Who should attend this course?

  • This training is designed for Administrators and networking team who are specialized in Orion Web Help Desk. 


Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.


Installation of WHD

  • Architecture options for WHD platform and database
  • Authentication Settings

    SMTP Settings

    Integration options with SolarWinds Orion and Dameware MRC

    Email Templates

    Client Accounts

  • Options and Admin Roles
  • Data Import Options

    Ticket Options

  • Request Types
  • Status Types
  • Priority Types
  • Custom Ticket Fields
  • Tech Accounts and Permissions

  • Tech Groups
  • Locations and Departments

  • Custom Fields
  • Ticket Routing

    Approval Roles

  • Creating and Managing a Change Advisory Board (CAB)
  • Tasks

    Action Rules

    Creating and Managing Assets

    Creating and Managing Parts and Billing options

    Client Surveys

    Knowledge Base


    Certification Details

    Microtek Learning provides you with authorities training that will help you to prepare for the SolarWinds Certified Professional (SCP) exam. We will ensure you have all the skills you needed to manage systems, networks, applications, security and issues in the SolarWinds environment.

    Microtek Learning's training courses cover all the preparations for SolarWinds SCP exams that is publicly available. It includes Network Performance Monitor (NPM), Server & Application Monitor (SAM), NetFlow Traffic Analyzer (NTA), Architecture & Design (A&D), and Network Configuration Manager(NCM). 

    You will be prepared to take the exam when you completed the SCP certification training.

    PSI's examination delivery services conduct this certification. 

    Students can access their examination from the web browsers and use PSI's proprietary remote proctoring technology, which enables anywhere, anytime testing with integrity.

    Once you successfully pass the exam, Solarwinds issues a BadgeCert certificate and digital badge that you can share with your email signature or social sites. 

    SolarWinds Orion Platform


    The Solarwinds Orion 303 Web Help Desk certification training helps the desk team in a great way because the end-users have a number of self-resolution options like a built-in knowledge base, FAQs and dynamic tool tips for specific problem-solving.

    Yes, integration of Solarwinds Orion 303 Web Help Desk simplifies the KB articles management. Even any IT tech can control and manage KB addition with customized manager approval facility.

    Solarwinds Orion 303 Web Help Desk configures an automated feedback survey for the end-user after completion of each service request. The database of feedbacks helps you scale customer satisfaction levels.

    No, it is not necessary but basic knowledge of Solarwinds Orion products is the key advantage.

    You can discuss with our online professionals anytime through chat, mail or phone etc to find out the best feasible objective oriented roadmap to benefit your organization with Solarwinds Orion environment.

    Course Details

    • cert cert-green
      Certification: YES
    • enroll enroll-green
      Enrolled: 1682
    • duration duration green
      Duration: 2 Days

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