Solarwinds Orion 303: Web Help Desk (Installation And Advanced Configuration) Training




Per Participant

Course Description

SolarWinds Orion 303: Web Help Desk (Installation and Advanced Configuration) Training introduces individuals to the IT Service Management tool and helps them dive into other complex functionalities. This technical course contains a comprehensive overview of essential features, leading practices, and discusses various advanced capabilities. It is suitable for administrators and professionals managing a networking team. Our enterprise training program is ideal for companies and organizations.

After completing this program, you will learn to install and execute primary and advanced configuration. It teaches you to create and manage a CAB (Change Advisory Board). This course's critical concepts that make it perfect for monitored IT asset management are native integration with Active Directory and LDAP, relational ticket association, FIPS 140-2 compatibility, compatibility with third-party IT asset management tools, and customer satisfaction measurement, etc. This training also enables individuals to clear the SCP's SolarWinds Orion 303 Web Help Desk certification exam.

Steps to become a certified

Microtek Learning provides you with authorities training that will help you to prepare for the SolarWinds Certified Professional (SCP) exam. We will ensure you have all the skills you needed to manage systems, networks, applications, security and issues in the SolarWinds environment.

Microtek Learning's training courses cover all the preparations for SolarWinds SCP exams that is publicly available. It includes Network Performance Monitor (NPM), Server & Application Monitor (SAM), NetFlow Traffic Analyzer (NTA), Architecture & Design (A&D), and Network Configuration Manager(NCM).

You will be prepared to take the exam when you completed the SCP certification training.

PSI's examination delivery services conduct this certification.

Students can access their examination from the web browsers and use PSI's proprietary remote proctoring technology, which enables anywhere, anytime testing with integrity.

Once you successfully pass the exam, Solarwinds issues a BadgeCert certificate and digital badge that you can share with your email signature or social sites.


Prerequisites for this training

No, pre-requisite is required.

Who should attend this course?

This training is designed for Administrators and networking team who are specialized in Orion Web Help Desk.


Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.

What you will learn

  • How to learn management and automated ticket routing.
  • How to learn automatic management and tracking of software and hardware assets from the singular web console.
  • How to learn accelerating troubleshoot via integration of SolarWinds tools.
  • How to learn and remove redundancy in the support desk operations by the integrated knowledge base and change management.
  • Learn how to manage and create the Change Advisory Board [CAB].
  • How to learn and utilize Dameware Remote Support for least operational costing, accelerated help desk services, enhanced customer satisfaction and remote troubleshooting.


Installation of WHD

  • Architecture options for WHD platform and database
  • Authentication Settings

    SMTP Settings

    Integration options with SolarWinds Orion and Dameware MRC

    Email Templates

    Client Accounts

  • Options and Admin Roles
  • Data Import Options

    Ticket Options

  • Request Types
  • Status Types
  • Priority Types
  • Custom Ticket Fields
  • Tech Accounts and Permissions

  • Tech Groups
  • Locations and Departments

  • Custom Fields
  • Ticket Routing

    Approval Roles

  • Creating and Managing a Change Advisory Board (CAB)
  • Tasks

    Action Rules

    Creating and Managing Assets

    Creating and Managing Parts and Billing options

    Client Surveys

    Knowledge Base



    The Solarwinds Orion 303 Web Help Desk certification training helps the desk team in a great way because the end-users have a number of self-resolution options like a built-in knowledge base, FAQs and dynamic tool tips for specific problem-solving.

    Yes, integration of Solarwinds Orion 303 Web Help Desk simplifies the KB articles management. Even any IT tech can control and manage KB addition with customized manager approval facility.

    Solarwinds Orion 303 Web Help Desk configures an automated feedback survey for the end-user after completion of each service request. The database of feedbacks helps you scale customer satisfaction levels.

    No, it is not necessary but basic knowledge of Solarwinds Orion products is the key advantage.

    You can discuss with our online professionals anytime through chat, mail or phone etc to find out the best feasible objective oriented roadmap to benefit your organization with Solarwinds Orion environment.

    With Microtek Learning, you’ll receive:

    • Certified Instructor-led training
    • Industry Best Trainers
    • Official Training Course Student Handbook
    • Pre and Post assessments/evaluations
    • Collaboration with classmates (not available for a self-paced course)
    • Real-world knowledge activities and scenarios
    • Exam scheduling support*
    • Learn and earn program*
    • Practice Tests
    • Knowledge acquisition and exam-oriented
    • Interactive online course.
    • Support from an approved expert
    • For Government and Private pricing*

    * For more details call: +1-800-961-0337 or Email:

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    Our Clients

    For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

    • 300+ enterprise clients
    • 100,000+ professionals trained
    • Service 70 of the Fortune 100
    • 96% of our clients would recommend us
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    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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    Course Details

    • Duration: 2 Days
    • Certification: Yes
    • Enrolled: 1682
    • Price: $1250
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