ITIL® 4 Specialist: Create, Deliver and Support Training




Per Participant

Course Description

Our IT solutions integrate various value streams and activities to create, deliver, and support IT-enabled products and services of the highest quality. To ensure that our clients receive the best possible results, we employ advanced techniques, methods, and technology.

Take your IT leadership skills to the next level with our ITIL 4 Integration course. This course is designed for people who already have the ITIL 4 foundation certificate and will teach you how to effortlessly integrate diverse value streams and activities to create, deliver, and support IT-enabled goods and services. You'll gain a comprehensive understanding of relevant practices, methods, and tools to help you excel in your role as an IT practitioner or support staff member. Our service provides you with an understanding of service performance, quality, and improvement methods. Our course is intended to give you a thorough understanding of the ITIL 4 best practice service value system, as outlined in the most recent 2019 guidelines.

Enroll in our course right away to get a voucher for the ITIL Specialist: Create, Deliver, and Support exam, which you can schedule through Peoplecert. Don't pass up this chance to increase your ITIL knowledge and proficiency.

ITIL® is a registered trademark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trademark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Prerequisites for this training

  • ITIL® 4 Foundation

  • Related Certifications

    The ITIL 4 Specialist: Create, Deliver, and Support exam is one of four modules that must be completed before receiving the ITIL 4 Managing Professional certification. This course prepares participants for that exam.

Who should attend this course?

  • Those who are pursuing further education in service management
  • Managers of ITSM and aspiring managers of ITSM
  • ITSM experts who manage the operation of IT-enabled and digital goods and services as well as those in charge of end-to-end delivery


  • Virtual Live Training
  • Guaranteed to Run

Jun 05, 2023

8:30 am - 4:30 pm EST
  • Virtual Live Training

Jun 12, 2023

11:30 am - 7:30 pm EST
  • Virtual Live Training

Jul 17, 2023

8:30 am - 4:30 pm EST
  • Virtual Live Training

Jul 31, 2023

9:00 am - 5:00 pm EST
  • Virtual Live Training

Aug 14, 2023

9:00 am - 5:00 pm EST
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What you will learn

  • Learn how to create, deliver, and support services by planning and building a service value stream.
  • Understand how relevant ITIL 4 practices contribute to SVS and value stream creation, delivery, and support.
  • Understand how to design, deliver, and support services.
  • Preparation for the ITIL 4 Create, Deliver, and Support exam.
  • Learn about the role of governance, risk, and compliance, as well as how to incorporate the ideas and procedures into the service value system.
  • Understand and apply the main ideas and methodologies of Organizational Change Management to organizational direction, planning, and improvement.
  • Preparation for the ITIL 4 Foundation Exam.


  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction management
  • The value of positive communications
  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement
  • Integrated service management toolsets
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous integration and delivery/deployment (CI/CD)
  • Information models
  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)
  • What Exam Do I Need To Get Certified?

    • ITIL 4 Specialist: Create, Deliver and Support Exam

    With Microtek Learning, you’ll receive:

    • Certified Instructor-led training
    • Industry Best Trainers
    • Official Training Course Student Handbook
    • Pre and Post assessments/evaluations
    • Collaboration with classmates (not available for a self-paced course)
    • Real-world knowledge activities and scenarios
    • Exam scheduling support*
    • Learn and earn program*
    • Practice Tests
    • Knowledge acquisition and exam-oriented
    • Interactive online course.
    • Support from an approved expert
    • For Government and Private pricing*

    * For more details call: +1-800-961-0337 or Email:

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    Our Clients

    For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

    • 300+ enterprise clients
    • 100,000+ professionals trained
    • Service 70 of the Fortune 100
    • 96% of our clients would recommend us
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    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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