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ITIL 4 Specialist: Create, Deliver and Support Training

4.8
(4.8)

Our IT solutions integrate various value streams and activities to create, deliver, and support IT-enabled products and services of the highest quality. To ensure that our clients receive the best possible results, we employ advanced techniques, methods, and technology.

  • Category : ITIL4

Course Price : $1785 Per Participant

Course Description

Our IT solutions integrate various value streams and activities to create, deliver, and support IT-enabled products and services of the highest quality. To ensure that our clients receive the best possible results, we employ advanced techniques, methods, and technology.

Take your IT leadership skills to the next level with our ITIL 4 Integration course. This course is designed for people who already have the ITIL 4 foundation certificate and will teach you how to effortlessly integrate diverse value streams and activities to create, deliver, and support IT-enabled goods and services.

You'll gain a comprehensive understanding of relevant practices, methods, and tools to help you excel in your role as an IT practitioner or support staff member.

Our service provides you with an understanding of service performance, quality, and improvement methods. Our course is intended to give you a thorough understanding of the ITIL 4 best practice service value system, as outlined in the most recent 2019 guidelines.

Enroll in our course right away to get a voucher for the ITIL Specialist: Create, Deliver, and Support exam, which you can schedule through Peoplecert. Don't pass up this chance to increase your ITIL knowledge and proficiency.

Microsoft Course Microsoft Course
500+

Courses

experience experience
20+

Years of Experience

learners learners
95K+

Global Learners

What you will learn

  • green-tick Learn how to create, deliver, and support services by planning and building a service value stream.
  • green-tick Understand how relevant ITIL 4 practices contribute to SVS and value stream creation, delivery, and support.
  • green-tick Understand how to design, deliver, and support services.
  • green-tick Preparation for the ITIL 4 Create, Deliver, and Support exam.
  • green-tick Learn about the role of governance, risk, and compliance, as well as how to incorporate the ideas and procedures into the service value system.
  • green-tick Understand and apply the main ideas and methodologies of Organizational Change Management to organizational direction, planning, and improvement.
  • green-tick Preparation for the ITIL 4 Foundation Exam.

Prerequisites

Related Certifications

The ITIL 4 Specialist: Create, Deliver, and Support exam is one of four modules that must be completed before receiving the ITIL 4 Managing Professional certification. This course prepares participants for that exam.

Who should attend this course?

  • Those who are pursuing further education in service management
  • Managers of ITSM and aspiring managers of ITSM
  • ITSM experts who manage the operation of IT-enabled and digital goods and services as well as those in charge of end-to-end delivery

Schedules

Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.

Curriculum

  • Organisational structure
  • Integrated/collaborative teams
  • Team capabilities, roles, competencies
  • Team culture and differences
  • Working to a customer-orientated mindset
  • Employee satisfaction management
  • The value of positive communications
  • Team collaboration and integration
  • Workforce planning
  • Results based measuring and reporting
  • The culture of continual improvement
  • Integrated service management toolsets
  • Integration and data sharing
  • Reporting and advanced analytics
  • Collaboration and workflow
  • Robotic process automation (RPA)
  • Artificial intelligence and machine learning
  • Continuous integration and delivery/deployment (CI/CD)
  • Information models
  • Service design
  • Software development and Management
  • Deployment management
  • Release management
  • Service Validation and testing
  • Change Enablement
  • Service desk
  • Incident management
  • Problem management
  • Knowledge management
  • Service level management
  • Monitoring and event management
  • Buy vs build considerations
  • Sourcing options
  • Service integration and management (SIAM)
  • What Exam Do I Need To Get Certified?

    • ITIL 4 Specialist: Create, Deliver and Support Exam

    Course Details

    • cert cert-green
      Certification: YES
    • skill skill-green
      Skill Level: Intermediate
    • enroll enroll-green
      Enrolled: 2189
    • duration duration green
      Duration: 3 Days

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