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ITIL 4 Specialist: High Velocity IT Training

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(4.8)

ITIL 4 offers enterprises useful and adaptable guidelines to help them on their path toward digital transformation.

  • Category : ITIL4

Course Price : $1785 Per Participant

Course Description

ITIL 4 offers enterprises useful and adaptable guidelines to help them on their path toward digital transformation. It provides a comprehensive IT/digital operational model for the management and delivery of tech-enabled products and services and enables IT teams to continue having a substantial impact on the overall business strategy.

ITIL offers a framework for effective IT service management (ITSM) using tried-and-true best practices. A service's development, maintenance, and enhancement are all managed under ITIL. ITIL is always modified by the organizations that embrace it to meet their specific requirements.

This course evaluates how digital organizations and operating models perform in fast-paced situations. It will enable aspirational firms to function similarly to productive digitally native ones.

In order to provide products and services as quickly as possible while maximizing value, the course emphasizes the use of working methodologies like Agile and Lean as well as technological methodologies and technologies like Cloud, Automation, and Automatic Testing.

The ITIL 4 Specialist High-Velocity IT course is designed for IT managers and professionals working on projects involving digital services or digital transformation in high-velocity environments or moving toward them.

Microsoft Course Microsoft Course
500+

Courses

experience experience
20+

Years of Experience

learners learners
95K+

Global Learners

What you will learn

  • green-tick Make wise digital investment decisions.
  • green-tick Quickly develop and deploy digital goods and services
  • green-tick Offer highly resilient digital goods and services to disruption
  • green-tick Make sure the user of the service receives value from the digital goods and services.
  • green-tick Ensure that actions adhere to the criteria for governance, risk, and compliance.
  • green-tick Recognize and be able to apply the fundamental ideas and techniques of organizational change management to planning, direction, and improvement.
  • green-tick Recognize and be able to apply the fundamental measurement and reporting ideas and techniques for guiding, planning, and improving
  • green-tick Knowing how to organize, develop, and enhance value streams and procedures

Prerequisites

Required

Recommended

  • Candidates should have two years of IT service management experience.

Who should attend this course?

  • People who are still in the service management field
  • Managers of ITSM and aspiring ITSM managers
  • IT administrators and professionals working on high-velocity settings, digital services, or initiatives that require digital transformation
  • ITIL certification holders already in existence who want to expand their knowledge

Schedules

  • calendar Apr 22, 2024
  • time 9:00 am - 5:00 pm EST
  • location online
GTR
  • calendar May 06, 2024
  • time 9:00 am - 5:00 pm EST
  • location online
  • calendar May 20, 2024
  • time 9:00 am - 5:00 pm EST
  • location online

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Curriculum

a. Overview of the key ITIL 4 high-velocity terminology

b. Understand when the transformation to high velocity IT is desirable and feasible

c. Understand the five objectives associated with digital products - to achieve:

  • Valuable investments - strategically innovative and effective application of IT
  • Fast development - quick realization and delivery of IT services and IT-related products
  • Resilient operations - highly resilient IT services and IT-related products
  • Co-created value - effective interaction between service provider and consumer
  • Assured conformance - to governance, risk and compliance (GRC) requirements.
  • a. Understand how high velocity IT relates to:

  • The four dimensions of service management
  • The ITIL service value system
  • The service value chain
  • The digital product lifecycle
  • a. Understand the following concepts:

  • Ethics
  • Safety culture
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous
  • Service-dominant logic
  • Design thinking
  • Complexity thinking
  • b. Use the principles, models and concepts to contribute to:

  • Help get customers' jobs done
  • Trust and be trusted
  • Commit to performance
  • Deal with uncertainty
  • Improve by being inquisitive
  • a. Know how the service provider ensures valuable investments are achieved.

    b. Know how to use the following practices to contribute to achieving valuable investments:

  • Portfolio management
  • Relationship management
  • c. Know how the service provider ensures fast deployment is achieved

    d. Know how to use the following practices to contribute to achieving fast deployment:

  • Architecture management
  • Business analysis
  • Deployment management
  • Service validation and testing
  • e. Software development and management

    f. Know how the service provider ensures resilient operations are achieved

    g. Know how to use the following practices to contribute to achieving resilient operations:

  • Availability management
  • Capacity and performance management
  • Monitoring and event management
  • Problem management
  • Service continuity management
  • Infrastructure and platform management
  • h. Know how the service provider ensures co-created value is achieved

    i. Know how to use the following practices to contribute to achieving co-created value with the service consumer:

  • Relationship management
  • Service design
  • Service desk
  • j. Know how the service provider ensures assured conformance is achieved

    k. Know how to use the following practices to contribute to achieving assured conformance:

  • Information security management
  • Risk management
  • What Exam Do I Need To Get Certified?

    • ITIL 4 Specialist: High Velocity IT Exam

    Course Details

    • cert cert-green
      Certification: YES
    • skill skill-green
      Skill Level: Intermediate
    • enroll enroll-green
      Enrolled: 2742
    • duration duration green
      Duration: 3 Days

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