Microtek Learning Logo

ITIL 4 Strategist: Direct, Plan and Improve Training

4.7
(4.7)

Learn the skills you need to build a "learning and improving" IT organization with a strong strategic direction!

  • Category : ITIL4

Course Price : $1785 Per Participant

Course Description

Learn the skills you need to build a "learning and improving" IT organization with a strong strategic direction!

The three-day advanced-level ITIL 4 Strategist course highlights the advantages that Agile and Lean working methods can provide for your firm. It includes useful, strategic techniques for organizing and implementing ongoing development with the required agility.

You can prepare for the ITIL 4 Strategic Leader and ITIL 4 Managing Professional (MP) certifications by taking the ITIL 4 Strategist: Direct, Plan, and Improve training. It is a mandatory component of both the Strategic Leader and Managing Professional courses and is a universal module and crossover exam.

Microsoft Course Microsoft Course
500+

Courses

experience experience
20+

Years of Experience

learners learners
95K+

Global Learners

What you will learn

  • green-tick Understand the key concepts of direction, planning, improvement.
  • green-tick Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
  • green-tick Understand the role of GRC and know how to integrate the principles and methods into the service value system.
  • green-tick Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
  • green-tick Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
  • green-tick Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
  • green-tick Understand and know how to direct, plan, and improve value streams and practices.

Prerequisites

Required

Who should attend this course?

The ITIL 4 Strategist Direct, Plan, and Improve course is designed for managers at all levels who are responsible for creating a team that is constantly getting better.

Schedules

  • calendar May 08, 2024
  • time 9:00 am - 5:00 pm EST
  • location online
GTR
  • calendar May 22, 2024
  • time 9:00 am - 5:00 pm EST
  • location online

Can’t Find The Batch You’re Looking For?

Request a Batch

Curriculum

  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Basics of Direction
  • Basics of Planning
  • Basics of Improvement
  • Other Core Elements
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • DPI of the SVS
  • DPI of Guiding Principles
  • Key Terms Covered in the Module
  • Introducing Startegy Management
  • Developing Effective Strategies
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Managing Risks
  • Making Decisions through Portfolio Management
  • Directing via Governance, Risk, and Compliance (GRC)
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Core Concepts of Assessment
  • Conducting Effective Assessments
  • Core Concepts of Planning
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Introducing VSM
  • Developing Value Stream Maps
  • Knowing More About VSM
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Measurement and Reporting
  • Alignment of Measurements and Metrics
  • Success Factors and Key Performance Indicators
  • Continual Improvement
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Measurements for the Four Dimensions
  • Continual Improvement of the Service Value Chain and Practices
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Basics of OCM
  • OCM throughout DPI and Service Value Chain
  • Resistance and Reinforcement
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Basics of Effective Communication
  • Communication with Stakeholders
  • Key Terms Covered in the Module
  • Module Learning Objectives
  • Organizations and People in the SVS
  • Partners and Suppliers in the SVS
  • Value Streams and Processes in the SVS
  • Information and Technology in the SVS
  • What Exam Do I Need To Get Certified?

    • ITIL 4 Strategist: Direct, Plan and Improve Exam

    Course Details

    • cert cert-green
      Certification: YES
    • skill skill-green
      Skill Level: Advanced
    • enroll enroll-green
      Enrolled: 2134
    • duration duration green
      Duration: 3 Days

    Talk to Learning Advisor