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ITIL® Practitioner Training

What ITIL® Practitioner training is all about?

With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training. Proper acquaintance with knowledge on how to practically undertake activities such as utilizing nine guiding principles enables the learner to be updated expertise wise. ITIL Practitioner Training provides you with in-depth information on all three areas that are crucial for improvement initiatives.

This technical training program contains intuitive assignments, directions, and agenda on how to make changes. The IT sector is filled with professionals who are not updated with the latest trends, getting trained in ITIL Practitioner Training is a value additive. It also enhances global recognition and gives your credibility an incredible boost. The business environment experiences change from time to time to keep up with the trends, it is mandatory to enhance your skills consistently.


Contact us to customize this class with your preferred dates, times and location.
You can call us on 1-800-961-0337 or Chat with our representative.

What are the course objectives for ITIL® Practitioner training?
  • Controlling the Organizational Change Management (OCM).
  • Enabling the enhancements with communication, measurements and metrics.
  • Using the nine guided principles.
  • Applying CSI approaches for ITIL improvement management.
Who should attend ITIL® Practitioner training?

This training is designed for Business Process Owners, Database Administrators, ITSM Managers etc. Although, the target audience for this course are the professionals especially from the information technology sector who IT students interested to level up career in ITSM. The secondary audience for this training are Business Relationship Managers, IT Architects, Business Continuity Managers, IT Security Architects, Cyber Resilience Consultants, IT Project Managers and Service Level Managers.

What is the course outline for ITIL® Practitioner training?
  • 1. Service Management Concepts
  • Adopt and adapt
  • Value, outcomes, costs, and risks (VOCR)
  • 2. Guiding Principles
  • Focus on value; Design for experience
  • Work holistically from where you are
  • Progress iteratively; Observe directly
  • Be transparent and collaborate to keep it simple
  • 3. Service Improvement Approach
  • Vision; Where are we at present?
  • What we want to achieve; How we will reach there
  • How do we know we’ve achieved the goal?
  • How to keep the momentum going
  • 4. Organizational Change Management (OCM)
  • OCM; resistance sources
  • People transition with stakeholder management
  • Resistance management; Sponsor management
  • Human response to implied changes
  • Reinforcement
  • 5. Metrics and Measurements
  • CSFs and KPIs
  • Metric cascades; Hierarchies
  • Creating Business-relevant metrics as per stakeholder needs
  • Metric categories; Assessment
  • Reporting
  • 6. Communication
  • a). Issues related poor communication
  • b). Benefits of proper communication
  • c). Communication types, principles and essentials

Nine ITIL principles you lean about during the ITIL Practitioner certification training are focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, keep it simple, collaborate and be transparent.

ITIL Practitioner certification is not a prerequisite for the ITIL Intermediate Level certifications.

It is a multiple choice examination comprising of 40 questions; each question is of 1 mark worth. Total duration of exam is 135 minutes. It is an Open book exam but only the official printed hard copy of the ITIL Practitioner Guidance is allowed.

28 marks out of 40 available@ 70% are required to pass ITIL Practitioner certification exam.

The following are just the few to name out of many:

  • ITIL v3 Capability: Operational Support and Analysis Training
  • ITIL v3 Lifecycle: Service Transition Training
  • ITIL v3 Capability: Release, Control and Validation Training
  • ITIL v3 Lifecycle: Service Design Training etc.
  • 3 Days | $ 2695
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