ITIL® Practitioner Training




Per Participant

Course Description

With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training. Proper acquaintance with knowledge on how to practically undertake activities such as utilizing nine guiding principles enables the learner to be updated expertise wise. ITIL Practitioner Training provides you with in-depth information on all three areas that are crucial for improvement initiatives.

This technical training program contains intuitive assignments, directions, and agenda on how to make changes. The IT sector is filled with professionals who are not updated with the latest trends, getting trained in ITIL Practitioner Training is a value additive. It also enhances global recognition and gives your credibility an incredible boost. The business environment experiences change from time to time to keep up with the trends, it is mandatory to enhance your skills consistently.


Prerequisites for this training

Student must have the ITIL® Foundation Certificate in order to appear for the ITIL® Practitioner exam.

Reasons to choose Microtek Learning - ITIL® 4 Practitioner Certification training

  • Widely-recognized ITIL® 4 Practitioner certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL® 4 Certified Professional
  • Expert ITIL® trainers and exclusive resources from Axelos to clear your ITIL® 4 Practitioner certification exam
  • Join with other IT professionals from across the globe and understand how ITIL® is being implemented in their respective organizations

  • Key Features

  • Instructor-led ITIL® 4 Practitioner Certification Training
  • Get access to a free ITIL® 4 course preview to begin your preparation
  • Expert ITIL® 4 instructors across the globe
  • Accredited ITIL® 4 Practitioner course material prepared by SMEs
  • Get key resources from Axelos
  • ITIL® 4 Practitioner Sample papers provided
  • Industry-recognized Course Completion certificate provided
  • Take advantage of 1-to-1 Training
  • Training provided across 100+ locations globally

Who should attend this course?

The ITIL® Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL® Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:

  • Project Director/Project Manager
  • Quality Assurance Manager
  • IT Director
  • Vice President
  • Process Owner
  • Quality Assurance Manager
  • IT Operations Manager
  • Change Manager

  • ITIL Practitioner Exam Format

  • Multiple choice examination questions
  • 40 questions 28 marks required to pass (out of 40 available) - 70%
  • 135 minutes’ duration
  • Open book. Candidates are permitted to use the official printed hard copy of the ITIL® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.
  • Examination Languages

    The ITIL Practitioner examination are currently available in the following languages.

  • English
  • French
  • German
  • Japanese
  • Latin American Spanish



Feb 27, 2023

9:00 am - 5:30 pm EST

Mar 14, 2023

9:00 am - 5:30 pm EST

Mar 28, 2023

9:00 am - 5:30 pm EST

Apr 10, 2023

9:00 am - 5:30 pm EST

Apr 24, 2023

9:00 am - 5:30 pm EST
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What you will learn

  • To understand service management concepts as important stimulators of CSI
  • To utilize ITSM guideline principles in real job scenarios
  • To analyze measurement and metrics to enable successful CSI implementation
  • To establish effective communication
  • To apply change management in organizations in support of CSI
  • To prepare for the ITIL® Practitioner certification exam


  • Adopt and adapt
  • Value, outcomes, costs, and risks (VOCR)
  • Focus on value; Design for experience
  • Work holistically from where you are
  • Progress iteratively; Observe directly
  • Be transparent and collaborate to keep it simple
  • Vision; Where are we at present?
  • What we want to achieve; How we will reach there
  • How do we know we’ve achieved the goal?
  • How to keep the momentum going
  • OCM; resistance sources
  • People transition with stakeholder management
  • Resistance management; Sponsor management
  • Human response to implied changes
  • Reinforcement
  • CSFs and KPIs
  • Metric cascades; Hierarchies
  • Creating Business-relevant metrics as per stakeholder needs
  • Metric categories; Assessment
  • Reporting
  • Issues related poor communication
  • Benefits of proper communication
  • Communication types, principles and essentials
  • FAQs

    Nine ITIL principles you lean about during the ITIL Practitioner certification training are focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, keep it simple, collaborate and be transparent.

    ITIL Practitioner certification is not a prerequisite for the ITIL Intermediate Level certifications.

    It is a multiple choice examination comprising of 40 questions; each question is of 1 mark worth. Total duration of exam is 135 minutes. It is an Open book exam but only the official printed hard copy of the ITIL Practitioner Guidance is allowed.

    28 marks out of 40 available@ 70% are required to pass ITIL Practitioner certification exam.

    The following are just the few to name out of many:

  • ITIL v3 Capability: Operational Support and Analysis Training
  • ITIL v3 Lifecycle: Service Transition Training
  • ITIL v3 Capability: Release, Control and Validation Training
  • ITIL v3 Lifecycle: Service Design Training etc.
  • With Microtek Learning, you’ll receive:

    • Certified Instructor-led training
    • Industry Best Trainers
    • Official Training Course Student Handbook
    • Pre and Post assessments/evaluations
    • Collaboration with classmates (not available for a self-paced course)
    • Real-world knowledge activities and scenarios
    • Exam scheduling support*
    • Learn and earn program*
    • Practice Tests
    • Knowledge acquisition and exam-oriented
    • Interactive online course.
    • Support from an approved expert
    • For Government and Private pricing*

    * For more details call: +1-800-961-0337 or Email:

    Request Call

    Our Clients

    For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

    • 300+ enterprise clients
    • 100,000+ professionals trained
    • Service 70 of the Fortune 100
    • 96% of our clients would recommend us
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    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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    Course Details

    • Start Date: Feb 27, 2023
    • Duration: 2 Days
    • Skill Level: Intermediate
    • Certification: Yes
    • Enrolled: 1462
    • Price: $1499
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