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ITIL4 Practitioner Training


With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training.

  • Category : ITIL4

Course Price : $1499 Per Participant

Course Description

With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training.

Proper acquaintance with knowledge on how to practically undertake activities such as utilizing nine guiding principles enables the learner to be updated expertise-wise.

ITIL Practitioner Training provides you with in-depth information on all three areas that are crucial for improvement initiatives.

This technical training program contains intuitive assignments, directions, and agenda on how to make changes.

The IT sector is filled with professionals who are not updated with the latest trends, getting trained in ITIL Practitioner Training is a value additive.

It also enhances global recognition and gives your credibility an incredible boost.

The business environment experiences change from time to time to keep up with the trends, it is mandatory to enhance your skills consistently. 

Industries Opportunities

Microsoft Course Microsoft Course


experience experience

Years of Experience

learners learners

Global Learners

What you will learn

  • green-tick To understand service management concepts as important stimulators of CSI
  • green-tick To utilize ITSM guideline principles in real job scenarios
  • green-tick To analyze measurement and metrics to enable successful CSI implementation
  • green-tick To establish effective communication
  • green-tick To apply change management in organizations in support of CSI
  • green-tick To prepare for the ITIL Practitioner certification exam


Student must have the ITIL Foundation Certificate in order to appear for the ITIL® Practitioner exam.

Reasons to choose Microtek Learning - ITIL 4 Practitioner Certification training

  • Widely-recognized ITIL 4 Practitioner certification training delivered with Expert Instructors
  • Get a fundamental understanding of globally-recognized ITSM standards
  • Move ahead in your career as an ITIL 4 Certified Professional
  • Expert ITIL trainers and exclusive resources from Axelos to clear your ITIL 4 Practitioner certification exam
  • Join with other IT professionals from across the globe and understand how ITIL is being implemented in their respective organizations

Key Features

  • Instructor-led ITIL 4 Practitioner Certification Training
  • Get access to a free ITIL 4 course preview to begin your preparation
  • Expert ITIL 4 instructors across the globe
  • ITIL 4 Practitioner course material
  • Get key resources from Axelos
  • ITIL 4 Practitioner Sample papers provided
  • Industry-recognized Course Completion certificate provided
  • Take advantage of 1-to-1 Training
  • Training provided across 100+ locations globally

Who should attend this course?

The ITIL Practitioner is a training course for professionals who wish to prosper with the next level qualification after completing the ITIL Foundation and those who are equipped with the basics of IT Service Management. This training course is aimed at upskilling professionals who are employed in the following roles:

  • Project Director/Project Manager
  • Quality Assurance Manager
  • IT Director
  • Vice President
  • Process Owner
  • Quality Assurance Manager
  • IT Operations Manager
  • Change Manager


ITIL Practitioner Exam Format

  • Multiple choice examination questions
  • 40 questions 28 marks required to pass (out of 40 available) - 70%
  • 135 minutes’ duration
  • Open book. Candidates are permitted to use the official printed hard copy of the ITIL® Practitioner Guidance. The manual may be annotated and tabulated but no sticky notes and loose leaf papers containing additional notes will be allowed.


Examination Languages

The ITIL Practitioner examination are currently available in the following languages.

  • English
  • French
  • German
  • Japanese
  • Latin American Spanish


Oops! For this course, there are currently no public schedules available. Clicking on "Notify Me" will allow you to express your interest.

For dates, times, and location customization of this course, get in touch with us.

You can also speak with a learning consultant by calling 800-961-0337.


  • Adopt and adapt
  • Value, outcomes, costs, and risks (VOCR)
  • Focus on value; Design for experience
  • Work holistically from where you are
  • Progress iteratively; Observe directly
  • Be transparent and collaborate to keep it simple
  • Vision; Where are we at present?
  • What we want to achieve; How we will reach there
  • How do we know we've achieved the goal?
  • How to keep the momentum going
  • OCM; resistance sources
  • People transition with stakeholder management
  • Resistance management; Sponsor management
  • Human response to implied changes
  • Reinforcement
  • CSFs and KPIs
  • Metric cascades; Hierarchies
  • Creating Business-relevant metrics as per stakeholder needs
  • Metric categories; Assessment
  • Reporting
  • Issues related poor communication
  • Benefits of proper communication
  • Communication types, principles and essentials
  • FAQs

    Nine ITIL principles you lean about during the ITIL Practitioner certification training are focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, keep it simple, collaborate and be transparent.

    ITIL Practitioner certification is not a prerequisite for the ITIL Intermediate Level certifications.

    It is a multiple choice examination comprising of 40 questions; each question is of 1 mark worth. Total duration of exam is 135 minutes. It is an Open book exam but only the official printed hard copy of the ITIL Practitioner Guidance is allowed.

    28 marks out of 40 available@ 70% are required to pass ITIL Practitioner certification exam.

    The following are just the few to name out of many:

  • ITIL v3 Capability: Operational Support and Analysis Training
  • ITIL v3 Lifecycle: Service Transition Training
  • ITIL v3 Capability: Release, Control and Validation Training
  • ITIL v3 Lifecycle: Service Design Training etc.
  • Course Details

    • cert cert-green
      Certification: YES
    • skill skill-green
      Skill Level: Intermediate
    • enroll enroll-green
      Enrolled: 1462
    • duration duration green
      Duration: 2 Days

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