ITIL® Practitioner Training

With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training. Proper acquaintance with knowledge on how to practically undertake activities such as utilizing nine guiding principles enables the learner to be updated expertise wise. ITIL Practitioner Training provides you with in-depth information on all three areas that are crucial for improvement initiatives.

This technical training program contains intuitive assignments, directions, and agenda on how to make changes. The IT sector is filled with professionals who are not updated with the latest trends, getting trained in ITIL Practitioner Training is a value additive. It also enhances global recognition and gives your credibility an incredible boost. The business environment experiences change from time to time to keep up with the trends, it is mandatory to enhance your skills consistently.

Contact us to customize this class with your preferred dates, times and location.
You can call us on 1-800-961-0337 or Chat with our representative.

• Controlling the Organizational Change Management (OCM).
• Enabling the enhancements with communication, measurements and metrics.
• Using the nine guided principles.
• Applying CSI approaches for ITIL improvement management.

This training is designed for Business Process Owners, Database Administrators, ITSM Managers etc. Although, the target audience for this course are the professionals especially from the information technology sector who IT students interested to level up career in ITSM. The secondary audience for this training are Business Relationship Managers, IT Architects, Business Continuity Managers, IT Security Architects, Cyber Resilience Consultants, IT Project Managers and Service Level Managers.

• 1. Service Management Concepts
• Adopt and adapt
• Value, outcomes, costs, and risks (VOCR)
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2. Guiding Principles
Focus on value; Design for experience
Work holistically from where you are
Progress iteratively; Observe directly
Be transparent and collaborate to keep it simple
3. Service Improvement Approach
Vision; Where are we at present?
What we want to achieve; How we will reach there
How do we know we’ve achieved the goal?
How to keep the momentum going
4. Organizational Change Management (OCM)
OCM; resistance sources
People transition with stakeholder management
Resistance management; Sponsor management
Human response to implied changes
Reinforcement
5. Metrics and Measurements
CSFs and KPIs
Metric cascades; Hierarchies
Creating Business-relevant metrics as per stakeholder needs
Metric categories; Assessment
Reporting
6. Communication
a). Issues related poor communication
b). Benefits of proper communication
c). Communication types, principles and essentials