ITIL® Practitioner Training





Course Description

With clearly outlined objectives, proper assistance on how to adapt and adopt the ITIL framework, ITIL Practitioner Training guarantees an individual a wide range of benefits after completing the training. Proper acquaintance with knowledge on how to practically undertake activities such as utilizing nine guiding principles enables the learner to be updated expertise wise. ITIL Practitioner Training provides you with in-depth information on all three areas that are crucial for improvement initiatives.

This technical training program contains intuitive assignments, directions, and agenda on how to make changes. The IT sector is filled with professionals who are not updated with the latest trends, getting trained in ITIL Practitioner Training is a value additive. It also enhances global recognition and gives your credibility an incredible boost. The business environment experiences change from time to time to keep up with the trends, it is mandatory to enhance your skills consistently.

Who should attend this course?

This training is designed for Business Process Owners, Database Administrators, ITSM Managers etc. Although, the target audience for this course are the professionals especially from the information technology sector who IT students interested to level up career in ITSM. The secondary audience for this training are Business Relationship Managers, IT Architects, Business Continuity Managers, IT Security Architects, Cyber Resilience Consultants, IT Project Managers and Service Level Managers.

What you will learn

  • Controlling the Organizational Change Management (OCM).
  • Enabling the enhancements with communication, measurements and metrics.
  • Using the nine guided principles.
  • Applying CSI approaches for ITIL improvement management.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved expert
  • For Government and Private pricing*
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Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
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why choose us


  • Adopt and adapt
  • Value, outcomes, costs, and risks (VOCR)
  • Focus on value; Design for experience
  • Work holistically from where you are
  • Progress iteratively; Observe directly
  • Be transparent and collaborate to keep it simple
  • Vision; Where are we at present?
  • What we want to achieve; How we will reach there
  • How do we know we’ve achieved the goal?
  • How to keep the momentum going
  • OCM; resistance sources
  • People transition with stakeholder management
  • Resistance management; Sponsor management
  • Human response to implied changes
  • Reinforcement
  • CSFs and KPIs
  • Metric cascades; Hierarchies
  • Creating Business-relevant metrics as per stakeholder needs
  • Metric categories; Assessment
  • Reporting
  • FAQs

    Nine ITIL principles you lean about during the ITIL Practitioner certification training are focus on value, design for experience, start where you are, work holistically, progress iteratively, observe directly, keep it simple, collaborate and be transparent.

    ITIL Practitioner certification is not a prerequisite for the ITIL Intermediate Level certifications.

    It is a multiple choice examination comprising of 40 questions; each question is of 1 mark worth. Total duration of exam is 135 minutes. It is an Open book exam but only the official printed hard copy of the ITIL Practitioner Guidance is allowed.

    28 marks out of 40 available@ 70% are required to pass ITIL Practitioner certification exam.

    The following are just the few to name out of many:

  • ITIL v3 Capability: Operational Support and Analysis Training
  • ITIL v3 Lifecycle: Service Transition Training
  • ITIL v3 Capability: Release, Control and Validation Training
  • ITIL v3 Lifecycle: Service Design Training etc.


    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.



    • (5)

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.


    • (5)

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George


    • (5)
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    Course Details

    • Duration: 3 Days
    • Skill Level: Intermediate
    • Certification: Yes
    • Enrolled: 1462
    • Price: $1895
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