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MB-240: Microsoft Dynamics 365 Field Service Training

Category

Dynamics 365

Rating
4.1
(4.1)
Price

$1695

Course Description

This is a course that helps professionals deliver a better position to an organization. That implies; professionals will better position a business using Dynamics 365 field services. The course also empowers Professionals with tools to identify, schedule, and manage a business's resources. By learning this career program, professionals will determine the key components in the field service implementation. Professionals will define the product/ services that will be offered to customers. Professionals will also determine pricing in many scenarios. On completing this course, professionals will find job roles as functional consultants in many reputed organizations. Professional will deliver field service solutions for large-scale customers.

This course is based on the objectives of the course version MB-240T00-A.

Who should attend this course?

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Schedules


Aug 04, 2021
9:00 am - 5:30 pm EST
Online

Aug 11, 2021
9:00 am - 5:30 pm EST
Online

Aug 18, 2021
9:00 am - 5:30 pm EST
Online

Aug 25, 2021
9:00 am - 5:30 pm EST
Online
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What you will learn

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

With Microtek Learning, you’ll receive:

  • Certified Instructor-led training
  • Industry Best Trainers
  • Official Training Course Student Handbook
  • Pre and Post assessments/evaluations
  • Collaboration with classmates (not available for a self-paced course)
  • Real-world knowledge activities and scenarios
  • Exam scheduling support*
  • Learn and earn program*
  • Practice Tests
  • Knowledge acquisition and exam-oriented
  • Interactive online course.
  • Support from an approved ITIL expert
  • For Government and Private pricing*
*For more details call: +1-800-961-0337 or email: info@microteklearning.com

Our Clients

For many years, Microtek Learning has been helping organizations, leaders, and professionals to reach their maximum performance by addressing the challenges they are facing.

  • 300+ enterprise clients
  • 100,000+ professionals trained
  • Service 70 of the Fortune 100
  • 96% of our clients would recommend us
our clients

Our Awards

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Why Choose Us?

Best price

Best Price in the Industry

You give better value in the marketplace. We will beat it.

trusted-approved

Trusted & Approved

Our courses are accredited by the authorized vendor.

delivery-methods

Many Delivery Methods

Flexible delivery methods are available here.

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High-Quality Resources

Resources are included for a comprehensive learning experience.

Curriculum

In this introductory module, we will introduce key concepts of Dynamics 365 Field Service, including products, services, and tax codes.

  • Introduction to configuring Field Service
  • Defining products and services
  • Defining tax codes
  • After completing this module you will be able to:

  • Create and manage products and services
  • Configure tax codes for your organization
  • In this module, we will explore the concept of resource scheduling, and learn how to configure the system to schedule resources efficiently.

  • Mapping and location information
  • Configuring resource components
  • Defining account preferences
  • After completing this module you will be able to:

  • Configure resource scheduling for your organization
  • Define account preferences
  • Enable location mapping
  • In this module, we will learn how to create and manage bookable resources, including resource pools and crews.

  • Defining bookable resources
  • Resource pools, crews and facilities
  • After completing this module you will be able to:

  • Define bookable resources
  • Create pools and crews
  • Manage facility records
  • In this module, we will learn how incidents can improve the scheduling efficiency and consistency of your organization.

  • Creating an incident
  • Using service tasks
  • After completing this module you will be able to:

  • Create an incident for common service tasks
  • Schedule using incidents
  • In this module, we will learn how to create and use work orders to schedule resources.

  • Configure Field Service work orders
  • Creating work orders
  • Managing work orders
  • After completing this module you will be able to:

  • Configure work orders
  • Schedule resources using work orders
  • In this module, we will introduce agreements, and learn how to configure them for your organization.

  • Using Field Service agreements
  • Set up bookings
  • Set up invoices
  • After completing this module you will be able to:

  • Use an agreement to schedule work orders
  • Generate invoices for customers
  • In this module, we will learn about management of customer assets.

  • Manage customer assets
  • Manage inventory
  • Purchasing and returns
  • After completing this module you will be able to:

  • Create customer asset records
  • Manage inventory, purchasing and returns
  • In this module, we will learn how to use and configure the Field Service Mobile application for a mobile workforce.

  • Mobile client overview
  • Install and deploy Field Service mobile projects
  • Manage mobile projects
  • Deploy the mobile client
  • After completing this module you will be able to:

  • Manage mobile projects
  • Install and deploy the mobile client
  • Describe the value of the mobile app for a mobile workforce
  • In this module, we will introduce the concept of Universal Resource Scheduling, and describe how it can be leveraged for an organization.

  • URS overview and configuration
  • Enabling entities for URS
  • Customize entities for URS
  • After completing this module you will be able to:

  • Describe Universal Resource Scheduling
  • Enable an entity for URS
  • In this module, we will learn how to use the schedule board to reschedule, substitute resources, and schedule pools and crews.

  • Using the schedule board
  • Schedule items
  • Rescheduling and substituting resources
  • Crew and pool scheduling
  • After completing this module you will be able to:

  • Configure and use the schedule board to schedule resources
  • Reschedule work orders
  • Substitute resources
  • In this module, we will learn how to configure the schedule board to best meet the organization or scheduler's needs.

  • Configure the board
  • Create additional schedule boards
  • Use views to enhance the schedule board
  • Configuring schedule board queries and filters
  • Working with requirement groups
  • After completing this module you will be able to:

  • Customize the schedule board
  • Create additional boards
  • Add views to a schedule board
  • In this module, we will dive deeper into the options for customizing the scheduling of work orders based on unique business requirements.

  • Working with resource scheduling optimization
  • Defining optimization goals
  • Defining optimization scopes
  • Defining optimization profiles
  • Single resource scheduling
  • After completing this module you will be able to:

  • Define optimization for an organization
  • Schedule single resources
  • In this module, we look at how Connected Field Service works with Azure IoT capabilities to implement a complete IoT solution.

  • Get started
  • IoT Central with Connected Field Service
  • Register and manage devices
  • FAQs

    Yes, this training prepare your for the "Microsoft: Certified: Dynamics 365 Field Service Functional Consultant Associate" certification.

    REVIEWS ON OUR POPULAR COURSES

    male

    I was sceptical at first whether to enrol with Microtek Learning or not, however, I am glad that I did- I got everything that was promised (maybe more). The trainer was very patient and knowledgeable and with his effort and mine, I was able to clear the exam with ease! Keep up the good work everyone.

    MARTIN

    TORONTO, CANADA

    • (5)
    male

    I'm really impressed with the storytelling skills of the instructor. She makes the session exciting by keeping things simple and easy to understand.

    Prince N.

    Texas

    • (5)
    male

    I was recommended the ITIL 4 Foundation course by an IT professional who had completed the same course at Microtek Learning. The training gave me a thorough understanding of service management that I felt I could take back to my job as an IT Project Management and apply it to improve the value of products and services.

    Marsh George

    Texas

    • (5)
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    Course Details

    • Start Date: Aug 04, 2021
    • Duration: 3 Days
    • Skill Level: Intermediate
    • Certification: YES
    • Enrolled: 1443
    • Price: $1695
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