Dynamics 365 certification for customer engagement apps has a new exam structure

By: Microtek Learning


Dynamics 365 certification for customer engagement apps has a new exam structure

Microsoft recently simplified the criteria for Dynamics 365 certification for customer engagement apps. Before obtaining a Dynamics 365 certification for customer engagement apps, Microsoft still strongly advises passing Exam PL-200: Microsoft Power Platform Functional Consultant, but it is no longer required. In this blog, we'll cover all about Dynamics 365 and its new exam structure.

Dynamics 365 Certification for Customer Engagement Apps

Office 365's collaboration and productivity solutions include Dynamics 365 for customer engagement. With cutting-edge Office programs, clever cloud services, and top-notch security, Microsoft 365 is made to help you accomplish more. Enabling teams to think creatively and collaborate safely helps create a modern workplace.

Professionals with prior job experience in company operations, customer relationship management (CRM), and IT are the best candidates for Dynamics 365 training and certification for customer engagement apps. This strengthens their career trajectory and confirms their extensive exposure to Dynamics 365's customer engagement features.

The advantages of this foundational certification extend to professionals in a variety of positions and stages of their careers. Here are a few instances:

  • IT experts who want to demonstrate a broad comprehension of the programs they use
  • Business stakeholders that are knowledgeable with Dynamics 365 and want to earn the certification to demonstrate their proficiency
  • Developers who want to demonstrate their knowledge of CRM and business procedures
  • Students, recent grads, and professionals looking to advance their careers can use Dynamics 365's customer engagement features.

Details of the updated exam format

If you have cleared the following exams

But you'll still get the certification if you don't clear the PL-200 exam. It will expire on July 28, 2023.

The following certificates will have their expiration dates extended if they are still valid on July 28, 2023:

If you have one of the abovementioned certificates but have not renewed it, Microsoft will reissue the certification on July 28, 2023, as a one-time program update. Before it expires on July 28, 2023, kindly renew your certification.

Your limited knowledge of the Microsoft Power Platform will now be considered when scoring you on the updated MB-210, MB-220, MB-230, and MB-240 tests. Although they aren't explicitly mentioned on the exam, the skills measured will presuppose that you have Microsoft Power Platform knowledge. Microsoft advises passing Exam PL-200 before taking the customer engagement app examinations. Review the "skills measured" paper on the exam to ensure you are prepared to take the exam.

Your certification and renewal date for Microsoft Certified: Power Platform Functional Consultant Associate stay the same if you have passed the PL-200 exam but not any of the other four examinations covered in this article. Go to your Microsoft profile. Find out how to view changes to your transcript and check the date of your certification's renewal.


This Dynamics 365 training and certifications are ideal for you if you're a business stakeholder, a functional consultant just starting your career or a student who wants to learn more about the customer engagement apps in Microsoft Dynamics 365. Visit our Microsoft training page immediately if you require assistance or more information on Dynamics 365 training and certifications or the other associated certifications.

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